Business Operations Specialist; Therapy, 0.7 FTE

UnityPoint Health•Madison, WI

10d•Onsite

About The Position

We are seeking a dynamic and professional Business Operations Specialist to join our Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in a team-based leadership structured group that ensures clinical and operational decision making is a collaborative process that promotes future growth and advancement. The Business Operations Specialist is responsible for enhancing and supporting business operations and overall clinic office management. This position focuses on modeling and delivering exceptional customer service, while training team members to ensure high-quality care delivery, operational efficiency, and achievement of organizational goals. Through a consistent on-site clinic presence, the Business Operations Specialist supports growth initiatives, identifies and addresses training opportunities, drives process improvement efforts, and promotes operational consistency across the Rehab Therapy Division.

Requirements

Associate Degree in Business, Management or related field. Previous experience may be considered in lieu of education.
Minimum of 1 year of healthcare experience.
Prior experience of insurance – obtaining benefits, submitting authorizations, etc.
Excellent organizational, internal and external public relations skills.
Knowledge of registration processes, Epic Cadence program
Customer service experience

Nice To Haves

Credentialed Trainer - or successful completion of program upon hire

Responsibilities

Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives.
Creating, updating, and improving workflows and corresponding resources.
Identifying, gathering, and communicating key data/metrics to support operations.