Business Operations Specialist

Arizona State University•Phoenix, AZ

22h•$51,500 - $58,000•Onsite

About The Position

The Watts College of Public Service & Community Solutions is seeking a business professional to join the College Business Services – Human Resources team. Under the direction of the Associate Director, Human Resources and Human Resources Manager, the position performs a range of human resources activities, including recruiting, onboarding, payroll, personnel transactions, audit and compliance, and personnel-file maintenance. The specialist serves as a primary contact for new hires and current employees with general HR questions, processes a high volume of transactions, and provides backup support to other HR team members. Duties may change as business needs are defined. The position works from ASU’s Downtown Phoenix campus and may be eligible for flexible scheduling under the university’s Flexible Work Arrangements program, as determined by the unit. The salary range is $51,500–$58,000, depending on experience.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Experience working in a high-volume, customer-service-oriented environment.
Knowledge of basic human resource practices, regulations, and standards.
Experience processing time administration and personnel transactions in an HRIS.
Experience creating job postings and managing recruitment processes.
Experience with recordkeeping and file maintenance.
Experience drafting documentation with strong accuracy and attention to detail.
Experience performing audits and handling sensitive or confidential information.
Ability to work effectively amid quickly changing priorities and short deadlines.
Ability to develop and maintain cooperative working relationships within and across organizational areas.
Experience planning, analyzing, and establishing priorities.
Effective communication skills.
Knowledge of applicable federal, state, and regulatory requirements, laws, and standards.

Nice To Haves

Higher-education experience, preferably at ASU.
Call-center or similar experience in a high-volume customer-service environment.
Experience with Workday, CS Peoplesoft, HR Analytics, Service Now, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook).
Professional Human Resources certification (PHR).

Responsibilities

Coordinate departmental human resources activities with college administration and central OHR to ensure compliance with college and university policies, practices, and regulations.
Investigate payroll discrepancies and liaise between the unit and Human Resources to resolve them.
Perform Operational Timekeeper activities to ensure accurate and timely recording of time and absence entries.
Conduct bi-weekly payroll reconciliation and prepare and save related audit documents.
Use computers and appropriate software for HR clerical tasks, including preparing forms and reports.
Coordinate and process staff and student recruitment and hiring; support searches across departments and assist with new-employee onboarding.
Process faculty hires as needed, including drafting offer letters, sending new-hire information, and supporting ASU onboarding.
Process employee job changes and payments in Workday and draft required letters, memos, and other documentation.
Serve as the unit’s main contact for accurate and timely graduate-student hiring each semester and academic year.
Maintain personnel files and save relevant documentation according to university policies and department standards.
Gather materials and coordinate with HR leadership to support handling employee-relations issues, complaints, and grievances and determining appropriate actions.
May supervise, train, and evaluate assigned staff or student workers.
Participate in departmental, college, and university-wide initiatives and meetings to represent HR interests and support collaboration.
Perform other duties as assigned to support efficient department operations and customer-service needs.