Business Operations Specialist

Expeditors•San Diego, CA

About The Position

The Business Operations Specialist is an operational expert who supports greater efficiency, standardization, and quality by collaborating with district stakeholders, analyzing data, and applying subject matter expertise. The position is based in SAN and begins part-time, reporting to the Shared Services Manager. It is expected to grow into a full-time role as district needs and responsibilities expand. While part-time, responsibilities are prioritized with the Shared Services Manager; the full scope applies as the role transitions to full-time. The role supports district operational performance, data quality, process reviews, technology deployments and adoption, local and regional projects, operational assessments, self-assessments, CAPA, management review meetings, process-exception documentation, global strategy, training, district planning, new-business implementation, and continuous improvement. The Specialist works with district and regional stakeholders to identify improvement opportunities, communicate progress, encourage adoption of deployed tools, and promote quality and efficiency. The position calls for an influential and analytical subject matter expert who can understand operational processes, use quantitative and qualitative analysis, map processes, solve problems, guide change, train and communicate effectively, and adapt to changing needs. The role contributes to the District Tactical Business Plan and supports the district’s performance across employee, customer, finance, and operations categories.

Requirements

Developing leadership skills.
Self-management and project management skills.
Proficiency in process mapping, root-cause analysis, and problem-solving techniques.
Prior experience leading communication, public speaking, and training.
Effective interpersonal skills and the ability to relate to employees at all levels.
Strong PC and analytical skills, including experience with Microsoft Office.
Ability to manage priorities effectively within a part-time schedule, with flexibility to expand to full-time.

Nice To Haves

Expeditors product and service knowledge.
More than 2 years of experience within operations is preferred.
Experience with Power BI, SharePoint, and Visio.

Responsibilities

Collaborate with stakeholders to review operational performance, data, trends, and relevant monitoring tools and reports, identifying opportunities to improve efficiency and standardization.
Review data quality with district stakeholders and help them use available data to drive operational excellence.
Observe, map, and review district operational processes; join daily operations huddles to support teams, collaboration across products, and a culture of quality.
Support process and technology deployments by engaging district stakeholders, providing subject matter expertise or training, communicating progress, coordinating participation in deployment meetings, and guiding feedback submissions.
Review adoption and performance of deployed processes and technologies with district stakeholders and product or department leadership; facilitate discussion of how to reinvest capacity gained through adoption.
Support district and regional improvement projects, aligning with Solutions and Operations on what each needs for success.
Support Operational Performance Assessments by developing audit skills, identifying improvement areas, and learning through shadowing an assessor.
Conduct district self-assessments to check process adherence and identify improvement opportunities.
Monitor and support the CAPA program to ensure it is effective and valuable to the district.
Routinely facilitate Management Review Meetings for district leadership and use documentation tools and standards to maintain global consistency.
Facilitate the Operational Process Standards Exception Process so process exceptions are correctly documented and assessment results are accurate.
Support global strategy by advocating for global initiatives at the district, attending monthly Global Business Operations meetings, and reinforcing CHQ Global Business Operations updates.
Facilitate Global Business Operations training courses for district employees, including Process Management Fundamentals, Excellence at Every Desk, and Quality at Expeditors; provide desk-side process training as needed.
Contribute to the creation and execution of the District Tactical Business Plan.
Work with the management team to review district performance across employee, customer, finance, and operations categories.
Collaborate with Transition & Implementation personnel and district stakeholders to align new business with the company’s Operational Performance Standards.
Promote continuous improvement by advocating for the role, communicating quality and efficiency progress, celebrating successes, sharing best practices, presenting at branch and department meetings, and sending district updates about progress and Global Business Operations news.