Business Operations Specialist - Toledo

Girl Scouts of Western Ohio•Toledo, OH

6d•Onsite

About The Position

The Business Operations Specialist plays a vital role in supporting the organization’s business administration, customer service, and retail operations. This multifaceted position ensures smooth day-to-day functioning across departments by providing high-quality support in branding, communications, customer care, and retail management. This position works with a wide variety of office equipment and software platforms, including our council’s Brand Center, CRM – Salesforce and our Retail POS system – Lightspeed. This position appropriately represents the Girl Scout brand at all times and in all guest and staff interactions and works closely with the Business Operations Manager and all Girl Scouts of Western Ohio departments to support the council’s operations.

Requirements

High school diploma or equivalent, with at least one year of experience in office practices or customer service; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
Strong attention to detail; excellent proofreading and data management abilities.
Proficiency in office software and systems required; Salesforce or other CRM experience a plus!
Ability to manage multiple tasks and prioritize effectively required.
Ability to learn new software systems to support the work of the organization.
Must uphold and support Girl Scouts of Western Ohio’s commitment to diversity, equity, inclusion and belonging as codified in our DEI Vision Statement and values, and the Girl Scout Promise and Law.
Must possess a valid state driver's license, liability insurance and functioning vehicle for work within the Girl Scouts of Western Ohio region.
Successful completion of fingerprinting and a criminal background check as required by Ohio law.
Commitment to making a difference in girls’ lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.
Must maintain annual or lifetime membership in Girl Scouts at all times and an adult Girl Scout uniform (navy business attire).

Nice To Haves

Salesforce or other CRM experience a plus!

Responsibilities

Create, edit, and produce branded content including print and digital collateral (e.g., brochures, manuals, posters, forms).
Ensure all materials adhere to brand standards and maintain accuracy through proofreading and verification.
Manage digital file organization including photos, GSUSA materials, and story libraries.
Maintain and optimize content on the organization’s custom web-to-print platform; process and fulfill orders efficiently.
Perform general office tasks such as data entry, mailing/shipping, equipment maintenance, and supply inventory management.
Welcome and engage customers in the retail shop, providing knowledgeable assistance based on Girl Scout programs and resources.
Operate the point-of-sale system, process payments and orders, and ensure accurate receipting and daily drawer balancing.
Maintain a clean, organized, and visually appealing shop environment.
Manage inventory through timely ordering, organization, and accurate system updates; participate in annual inventory counts.
Provide backup support for business and regional site operations.
Serve as the first point of contact for all customer inquiries via phone, email, and in-person interactions.
Deliver professional and accurate responses using the council’s knowledge base and software systems.
Document customer interactions in Salesforce promptly and accurately.
Maintain a welcoming and customer-centric environment in public areas of council facilities.
Open and close regional office buildings and ensure guest access during operating hours.
Provide front desk support, assist walk-in guests, and offer volunteer resources.