Business Operations Senior Analyst - USA

SolarWinds•Austin, TX

About The Position

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! SolarWinds is seeking an GTM Operations Senior Analyst to join our GTM Business Operations organization. In this role, you’ll combine your Salesforce expertise with strong business acumen to design scalable processes, improve operational efficiency, and enable data-driven decisions across our global go-to-market teams. You’ll partner closely with BizApps, GTM Organization, and Sales Operations & Finance to streamline operations, improve visibility, and ensure our systems support predictable, sustainable growth. At SolarWinds, our RevOps team powers the systems, processes, and data that help our go-to-market teams win. As a GTM Senior Analyst, you will be the first line of support for Sales, Marketing, Customer Success, and Finance teams. You’ll own the GTM Analytical Support, improve forecasting, align data, resolve operational issues, support ad hoc requests, and help keep our revenue engine running smoothly. This role is ideal for someone who enjoys troubleshooting, process execution, and delivering practical solutions that make teams more productive every day.

Requirements

5+ years in Revenue Operations, Sales Operations, Business Operations, or related GTM support role.
Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
Hands-on experience with Tableau
Strong organizational skills, with the ability to manage multiple requests efficiently.
Excellent communication skills and a customer-focused mindset.
Comfort in a fast-paced, high-volume operational environment.
US Citizen

Nice To Haves

Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
Proficiency in Excel or Google Sheets for data analysis and cleanup.
Familiarity with SaaS GTM processes, including lead routing, opportunity stages, and renewals.

Responsibilities

Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.
Collaborate across sales, finance, and customer success functions, integrating data from Salesforce, NetSuite, and internal systems to drive decision-making.
Create executive views in Tableau, delivering real-time visibility into pipeline health, revenue performance, and operational efficiency.
Develop advanced Excel models (pivot tables, Power Query, financial forecasting, scenario analysis) to support strategic planning and business reviews.
Support GTM forecast accuracy, pipeline hygiene, and sales productivity metrics.
Improve processes, reduce manual effort, and improve data integrity across systems.
Align and document data processed and outputs to ensure consistency, governance, and audit readiness.
Support GTM organization and influence strategic initiatives and operational priorities.