Business Operations Manager
About The Position
Ace Handyman Services & Nicollet Ace Hardware is Hiring a Business Operations Manager! This role is perfect for someone who thrives on keeping complex systems running smoothly while fostering a positive team culture. You will spend 75% of your time driving the efficiency and growth of our home repair service and 25% managing the essential bookkeeping and office operations for our retail hardware store. Success in this role means our operations run with precision and our customers receive a consistently excellent experience. You will be the primary point of contact for solving operational bottlenecks, streamlining communications, and ensuring our financial records are accurate. In your first few months, you will master our scheduling systems to ensure craftsmen are efficiently deployed and customers are updated in real-time, take full ownership of daily bookkeeping tasks and retail administrative reporting, and build strong relationships with our staff to better understand their needs and support our culture of accountability. Over the long term, you will improve key performance metrics, such as lead conversion rates and booking efficiency, create, document, and refine standard operating procedures to help both businesses scale effectively, and provide data-driven insights that help the Owner and General Manager make informed decisions to grow our services.
Requirements
- 3+ years of experience in office management, operations, bookkeeping, or business administration.
- Proven ability to manage multiple priorities at once without losing track of details.
- Strong proficiency in bookkeeping principles and general office software.
- Excellent verbal and written communication skills, with a focus on delivering great customer service.
- High level of comfort learning and adapting to new technology systems.
- The ability to work independently while being a cooperative, helpful team player.
Nice To Haves
- Experience using ServiceTitan or similar field service management software.
- Direct experience with QuickBooks or equivalent accounting platforms.
- Previous background working in trades, construction, or retail operations.
- Experience tracking KPIs and creating actionable operational reports.
Responsibilities
- Oversee daily dispatching, matching the right craftsman to the right job based on skill, location, and availability.
- Act as a lead contact for customer concerns, ensuring every issue is resolved promptly and professionally.
- Support the full employee lifecycle, from recruiting and onboarding to training and ongoing coaching.
- Track operational performance and generate regular reports on revenue, booking rates, and team efficiency.
- Manage invoicing, accounts receivable, and payroll preparation to ensure financial accuracy.
- Manage day-to-day bookkeeping, including reconciling daily transactions, cash deposits, and bankcard recaps.
- Maintain house accounts, post payments, and coordinate payables for owner approval.
- Oversee general office administration, ensuring all personnel paperwork and filings are current and compliant.
Benefits
- Health Insurance: 50% of employee premium covered by the company.
- Dental, Vision, Life, Disability, and Accident insurance.
- 401(k) retirement plan with company match up to 5%.
- Paid Time Off (PTO) and paid holidays.
- Employee discount at Ace Hardware.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
