Business Operations Manager

Texas Ecogrow•Round Rock, TX

6d•Onsite

About The Position

Texas EcoGrow (TEG) is a commercial landscaping and grounds maintenance company serving HOA communities, master-planned developments, and commercial properties across Austin, San Antonio, and Central Texas. The Business Operations Associate is a senior individual contributor who keeps the business running and makes it better. You'll own the day-to-day operational machine — fleet, vendor invoices, onboarding, cash collection, system hygiene — but you'll also dig into our data, surface problems leadership doesn't yet know about, propose fixes, and rebuild the processes behind them. This role works closely with the VP of Finance & Admin, field leadership, sales, and HR, and is based in our Round Rock office five days a week.

Requirements

4–7 years in business operations, finance, analytics, or a cross-functional ops role — ideally with direct AR/collections or vendor management experience
Bilingual in English and Spanish — able to read, write, and hold professional conversations (vendor negotiations, client escalations, internal process engineering) in both languages
Maturity and composure — comfortable holding firm conversations with clients, vendors, and internal stakeholders, effectively diffusing conflict
Strong Excel/Sheets (pivots, lookups, conditional logic at minimum); able to take a messy data export and turn it into a clear recommendation
Process mindset — you've documented and improved workflows before, not just executed them
Writes clearly and concisely; can present findings to leadership without burying the lead
Creative problem-solving — sees around corners, proposes solutions rather than just flagging problems
High attention to detail — invoices don't get missed, registrations don't lapse, follow-ups don't fall through
Embodies our three core values: a committed teammate, an extreme owner, and someone committed to continuous improvement
Authorized to work in the U.S. and willing to work on-site in Round Rock five days a week

Nice To Haves

Experience with Aspire, Pipedrive, or comparable field-service / CRM platforms
Background in landscaping, construction, home services, or another field-services industry
Exposure to PE-backed or high-growth environments

Responsibilities

Run maintenance invoicing and collections follow-up; hold direct conversations with clients on past-due balances and negotiate resolution
Pull and analyze Aspire data weekly — open POs, low-margin jobs, missing invoices, ticket review — and present findings with recommended actions, not just numbers
Identify operational gaps (margin leakage, vendor non-compliance, onboarding bottlenecks, billing errors) and bring proposals to leadership
Document existing processes and re-engineer them where they're broken; build the SOPs that let TEG scale
Track repairs with vendors, manage registrations, schedule and pay for tow services
Coordinate vehicle insurance, file claims, and document accidents and property damage incidents end-to-end
Run weekly ticket reviews and chase missing invoices with vendors
Create new opportunities for maintenance contracts and renewals
Set up new properties, users, crew leaders, laborers, production managers, and interns
Be a calm, professional touch on client concerns; route appropriately to internal teammates
Handle difficult client conversations with maturity and judgment
Add new hires to insurance and to Aspire so they can log hours
Update Pipedrive from Google Drive activity records
Track enhancement sales and bids
Update FieldScore (internal property audits) with new properties and crew changes