Business Operations Manager
About The Position
Are you a results-driven leader who excels at building sales processes, generating revenue, optimizing operations, and developing high-performing teams? We are seeking an experienced Operations Manager to bring a fresh perspective to our business and lead performance across our Residential HVAC, Plumbing, Drains, and Electrical divisions. This is a high-impact leadership role with a heavy focus on sales, sales process, revenue generation, sales training, operational efficiency, profitability, and team performance. The ideal candidate combines strong commercial instincts with hands-on operational leadership and has a proven ability to improve sales execution, manage field operations, and scale service-driven businesses. As Operations Manager, you will partner closely with department leaders to strengthen sales performance, customer retention, workforce productivity, and financial results while fostering a culture of accountability, safety, collaboration, and continuous improvement.
Requirements
- 7–10+ years of experience in operations management, sales leadership, revenue operations, or a related leadership role within field service, home services, construction, manufacturing, or a similar industry.
- Proven success improving sales processes, generating revenue, coaching teams, and increasing business performance.
- Experience managing budgets, operational performance, and process improvement initiatives.
- Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
- Proficiency with business software; experience with CRM, dispatch, or ERP tools such as ServiceTitan is a plus.
- Excellent decision-making, problem-solving, and communication skills, with the ability to influence across all levels.
Nice To Haves
- Sales leadership and training
- Revenue generation and growth strategy
- Sales process design and optimization
- Operational leadership and team development
- Financial and business acumen
- Strategic planning and execution
- Data analysis and KPI management
- Process improvement and problem-solving
- Workforce scheduling and resource management
- Change management and accountability
- Proficiency with CRM, ERP, and dispatch software
Responsibilities
- Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from customer inquiry through completed service and follow-up.
- Drive revenue growth by monitoring sales and operational KPIs, identifying performance gaps, and implementing scalable processes and best practices.
- Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing employees.
- Partner with leadership to execute business strategies that support revenue growth, gross profit, customer acquisition, and retention.
- Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
- Analyze operational and financial data, including revenue, gross profit, conversion, average ticket, labor utilization, and service performance metrics, to identify opportunities for improvement.
- Manage workforce planning, technician scheduling, dispatch coordination, and resource allocation to meet service demand and maximize revenue opportunities.
- Collaborate with sales and marketing teams on lead management, customer acquisition, retention programs, and growth initiatives.
- Establish accountability through clear goals, scorecards, regular performance reviews, and actionable coaching.
- Ensure compliance with company policies, safety standards, and quality expectations across all operations.
- Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
- Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness.
- Lead, coach, and develop managers, supervisors, and frontline employees through training, mentorship, and performance management.
- Foster a positive, inclusive, and performance-driven culture focused on teamwork, accountability, and continuous improvement.
Benefits
- Annual performance-based bonus
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Generous vacation, holidays, and sick leave
- Ongoing training, professional development, and advancement opportunities
- A supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
