Business Operations Manager

Bayshore HealthCare • Victoria, BC

3d • Hybrid

About The Position

24/7 Occupational & Emergency Medicine Solutions Inc. (24/7 OEMS) is seeking a Business Operations Manager to join our corporate team and support the delivery of occupational health and emergency medical services in remote mining environments across Canada. This is a hands-on leadership role for someone who enjoys operational problem-solving, working across functions and jurisdictions, and contributing directly in a 24/7/365 service environment where getting the work done matters. The Business Operations Manager plays a central role in ensuring the seamless, efficient, and high-quality delivery of occupational health and emergency medical services across our remote mining environments. This leader oversees day to day business operations, drives process improvement, supports clinical and administrative teams, and ensures the organization meets its strategic, financial, and service goals. This position is ideal for someone who thrives in a fast-paced remote office work environment, enjoys solving operational challenges across multiple Canadian jurisdictions, and is motivated by the enhancing business operations and enabling clinical success in this niche business. 24/7 OEMS has a flat leadership structure, small corporate team with all team members focused on getting the job done effectively and supporting each other. This position will be part of the leadership team but requires someone willing to “do” and not “delegate” the workload.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred
• 3–5+ years of experience in operations management, preferably in healthcare, emergency services, or a 24/7 service environment.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to lead teams and manage complex workflows.
• Excellent communication and stakeholder management abilities.
• Intermediate to advanced IT skills including Excel
• Ability to travel occasionally for annual conferences, client relations and site visits.

Nice To Haves

• Experience in occupational health, urgent care, emergency medicine, or industrial medical services.
• Knowledge of healthcare compliance, privacy regulations, and clinical operations.
• Familiarity with EMR systems, scheduling platforms, and operational analytics tools.
• Mining or natural resources industrial experience an asset
• Project management experience
• Familiarity with Six Sigma, Lean, and Agile methodologies
• Familiarity with COR standards
• Familiarity with ISO standards (9001)

Responsibilities

• Coordinate business operations with parent company Bayshore HealthCare
• Develop, implement, and optimize operational workflows, policies, and procedures.
• Collaborate closely with clinical leadership to ensure operational needs align with patient care standards.
• Support and facilitate a positive workplace culture
• Stakeholder engagement
• Support budgeting, forecasting, and financial performance monitoring.
• Analyze operational data to identify trends, inefficiencies, and opportunities for cost savings.
• Manage vendor relationships, contracts, and procurement processes.
• Ensure compliance with regulatory, accreditation, and industry standards.
• Coordinate provincial and federal reports and returns for taxation, business registrations and other mandatory reports
• Assist with reconciling invoices and AP approval workflows
• Contribute to proposals with other senior leadership and business writing team.
• Assist with management of IT services
• Assist with Indigenous Relations program including development of new relationships with prospective communities
• Collaborate with Bayshore Payroll to ensure a smooth and effective payroll process
• Collaborate with OEMS HR Manager, Safety Manager, and other key OEMS team members to ensure smooth virtual office operations
• Facilitate regulatory registration processes
• Manage supplier registrations and accounts (service and goods providers)
• Lead, mentor, and support administrative staff.
• Foster a culture of accountability, communication, and continuous improvement.
• Demonstrate a “can do” attitude with no task being considered “below them”
• Coordinate training programs and ensure staff competency in operational processes.
• Serve as a primary point of contact for corporate clients, partners, and external stakeholders.
• Ensure client satisfaction through timely communication, reporting, and service quality oversight.
• Responsible for contract negotiations and management
• Monitor and improve key performance indicators (KPIs) related to service delivery, patient flow, and operational efficiency.
• Assist with incident reviews, root cause analyses, and corrective action planning for non-medical issues.
• Support emergency preparedness planning and operational readiness.

Benefits

• Employer sponsored benefits
• Long-term disability paid by employee
• Three weeks annually with increase in vacation amounts with increased years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager