Business Operations Manager

Lab Express • Eads, TN

1d • Onsite

About The Position

LabExpress provides time-critical laboratory transportation services to healthcare providers nationwide. Our teams ensure medical specimens move reliably and securely across the U.S., supporting patient care and clinical decision-making. The Role We are seeking a Business Operations Manager to oversee critical operational support functions across commercial shipping, dispatch, customer reporting, and vendor coordination. This role is essential to keeping our nationwide, time-sensitive logistics operation running smoothly. You’ll work cross-functionally with Operations, Billing, Dispatch, and Vendors in a fast-paced healthcare logistics environment where accuracy, responsiveness, and accountability matter.

Requirements

• 5 years of experience in operations, logistics, dispatch, or transportation management
• Experience with time-critical or NFO air transportation preferred
• Microsoft Office and operational reporting skills
• Experience with scheduling, payroll reporting, or workforce oversight
• Ability to manage competing priorities in a fast-paced environment

Responsibilities

• Manage monthly flight guides and daily commercial flight research
• Coordinate and track pre-booked commercial shipments
• Obtain airway bills and communicate flight details to Operations Managers
• Monitor delays and provide documentation and customer updates
• Prepare weekly and monthly shipping reports for Billing
• Maintain client notification contact lists
• Provide alternate routing solutions when schedules change
• Compile client-requested and market-based monthly reports
• Order and distribute vendor- and customer-provided supplies
• Track and report monthly supply costs
• Manage LabExpress inventory (apparel, badges, labels, lockboxes)
• Create and manage weekly dispatch and customer service schedules
• Review PTO requests and approve time worked
• Provide shift coverage when needed
• Submit payroll and labor reports
• Coordinate building maintenance and service vendors
• Manage vendor onboarding and insurance compliance
• Schedule routine maintenance for alarms, generators, and HVAC

Benefits

• Play a critical role in national healthcare logistics
• Work in a trusted, high-visibility operations position
• Exposure to billing, vendor management, and operational leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees