Business Operations Manager
About The Position
We're looking for a highly organized, adaptable operator who enjoys building systems and helping a growing company run better every day. This cross-functional role drives execution across sales, operations, customer experience, utility programs, installations, and the business systems that support them. One hour you might build a HubSpot workflow; the next, resolve a utility rebate issue, answer a customer question, or coordinate an installation across our partner network. The right person enjoys learning quickly, wearing many hats, and stepping in wherever they can create the greatest impact as the business evolves.
Requirements
- Proven success in a fast-moving, cross-functional operations, sales operations, or project coordination role.
- Exceptional organization, follow-through, and attention to detail while managing multiple priorities.
- An entrepreneurial mindset: quick to learn, comfortable with ambiguity, and able to execute with limited direction.
- Experience with HubSpot or a comparable CRM, including workflows, automation, reporting, and data management.
- Strong spreadsheet, analytical, and communication skills, with the ability to turn status and exceptions into clear next actions.
- A track record of building scalable processes and supporting customers, partners, or cross-functional teams.
- Strong judgment, resourcefulness, and a bias for action.
Nice To Haves
- Smart sheet experience (sheets, dashboards, forms, automations).
- Utility, energy-efficiency, or rebate programs—especially working with utilities or program administrators.
- Scheduling field service, construction, or contractor work across multiple locations.
- Installed products, building technologies, HVAC/electrical trades, IoT, or hardware-enabled software.
- Early-stage or high-growth companies where responsibilities evolve quickly.
- Sales operations or RevOps experience, including CRM administration, reporting, lead management, and sales process improvement.
Responsibilities
- Coordinate day-to-day execution across sales, customer operations, utility rebates, and installations.
- Own HubSpot administration: data quality, reporting, dashboards, pipeline configuration, workflows, automations, and user support.
- Manage the end-to-end rebate process with power companies and their service affiliates—applications, approvals, documentation, and customer reimbursements—and keep a reliable tracker.
- Serve as a responsive point of contact for customers and installers by phone and email, documenting issues and coordinating resolution.
- Schedule installations across our installer partner network, balancing customer availability, installer capacity, geography, and equipment readiness.
- Build and maintain Smartsheet trackers, project plans, and operating dashboards.
- Document repeatable processes and find practical ways to reduce manual work and prevent handoff failures.
Benefits
- Base salary, performance-based incentive compensation, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
