Business Operations Manager, Subcontracting and Governance

NICE • Sandy, UT

11h • Hybrid

About The Position

The Partner Subcontracting & Governance Manager owns governance, commercial alignment, and operational oversight of partner-delivered engagements. The role ensures customer and partner Statements of Work, subcontracting arrangements, and delivery commitments are structured consistently, appropriately approved, and aligned with corporate standards. Working across Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external partners, the manager helps scale partner delivery while managing contractual, financial, compliance, and operational risk.

The position governs SOWs and related documentation, the end-to-end subcontracting process, partner delivery readiness, and risk and compliance controls. It also serves as a cross-functional liaison, facilitates governance reviews for strategic or high-risk engagements, provides executive reporting, and drives process improvements.

Requirements

• 2–4 years of experience in subcontracting, commercial governance, contract management, professional services operations, partner delivery, procurement, or a related function.
• Demonstrated experience reviewing and governing SOWs, Change Orders, Amendments, and subcontracting documentation in complex customer environments.
• Strong understanding of commercial terms, delivery obligations, risk allocation, acceptance criteria, pricing structures, and approval controls.
• Ability to identify contractual, financial, compliance, and operational risks and drive timely resolution across multiple stakeholders.
• Excellent stakeholder management, communication, negotiation, and problem-solving skills.
• Highly organized and detail-oriented, with the ability to manage multiple engagements, priorities, and deadlines in a global, cross-functional environment.

Nice To Haves

• Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts.
• Experience in a global technology or SaaS organization, professional services, or solution delivery.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.

Responsibilities

• Review, approve, and govern customer and partner Statements of Work, Change Orders, Amendments, and related contractual documentation.
• Ensure deliverables, assumptions, scope, milestones, acceptance criteria, pricing, and timelines align with approved customer agreements and corporate standards.
• Validate that required documentation and approvals are in place before partner assignment or project commencement.
• Maintain standard templates, review procedures, approval workflows, and governance controls for partner-delivered engagements.
• Advise internal stakeholders on contracting requirements, commercial obligations, and subcontracting processes.
• Govern the end-to-end subcontracting process, from opportunity qualification through project closure.
• Ensure subcontracting activities comply with company policies, legal requirements, and approved partner engagement models.
• Confirm partner certifications, delivery authorizations, and solution qualifications before project assignment.
• Review partner SOWs for alignment with customer-facing commitments and approved service offerings.
• Establish and maintain back-to-back contractual alignment between customer obligations and partner responsibilities.
• Partner with Procurement, Legal, and Finance to ensure subcontracting transactions are properly structured and executed.
• Identify, assess, and mitigate contractual, delivery, financial, and operational risks associated with partner-delivered engagements.
• Ensure compliance with internal governance standards, security requirements, legal terms, and regulatory obligations.
• Review liability, indemnification, warranty, acceptance, and service-level provisions for consistency and effective risk management.
• Escalate and help resolve contractual conflicts, non-standard terms, and policy exceptions.
• Support audit readiness and documentation retention requirements.
• Serve as the primary liaison among Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external delivery partners.
• Drive alignment across teams on scope, commercial structure, delivery ownership, and project readiness.
• Facilitate governance reviews for strategic, complex, or high-risk engagements.
• Provide executive reporting on subcontracting activity, approval trends, compliance metrics, and operational risks.
• Recommend and implement process improvements that strengthen scalability, consistency, governance, and partner effectiveness.

Benefits

• NICE-FLEX hybrid model: two days working from the office and three days of remote work each week.
• Internal career opportunities across multiple roles, disciplines, domains, and locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed