Business Operations Manager

LUTHERAN METROPOLITAN MINISTRY•Cleveland, OH

1d•$55,000 - $65,000•Onsite

About The Position

The Business Operations Manager drives the financial viability and operational efficiency of LMM’s social enterprises – currently Metro45 Café, Catering and Food Truck with plans for expansion into new industries. The position manages the operations and daily administration of LMM’s social enterprise business including supervision of staff, business operations, optimization of workflows and developing new customers and projects to provide job training and employment opportunities for the traditionally underemployed.

Requirements

Bachelor’s degree in Business Administration, Marketing, Nonprofit Management, or a related field
3 to 5 years of proven experience managing a nonprofit, social enterprise, or mission-driven business
Strong business acumen
Experience developing external partnerships and sales contracts
Ability to effectively balance operational performance with LMM’s workforce development mission
Valid Ohio Driver’s License and proof of insurance
Ability to successfully pass a PREA background check

Responsibilities

Oversee day-to-day business operations for Metro45 Café, Catering and Food Truck (and expanded enterprises) customer accounts, and monitor and track revenue and expenses
Coordinate invoices, billing, and reconciliation for business activities in coordination with the Finance team
Prepare the business budget and monitor actual profit and loss against budget
Track and analyze operational metrics and prepare business outcome reports and recommendations for future operations
Create and implement marketing plans in consultation with Communications team
Consult and evaluate new job proposals; write up contracts and respond to advertised requests for proposals
Responsible for on-the-job training and onboarding of new social enterprise employees
Supervise staff, schedule projects and jobs, and manage logistics, daily performance, and compliance with health and safety standards
Facilitate regular scheduled staff meetings
Ensure quality control, customer service and satisfaction, and timely service delivery for contracted events and services
Coordinate maintenance, equipment and supply inventory, and licensing
Cultivate existing relationships and identify new business opportunities for the social enterprises
Collaborate with Career Success Specialist and other workforce development staff partners to align business operations with participant training goals and employment outcomes
Support compliance and deliverables for contracts with public agencies, corporate and nonprofit partners, and other collaborators for vocational training and employment services
Assist in tracking and reporting participant outcomes and contract performance metrics