Business Operations Manager

Guernsey•Oklahoma City, OK

21d

About The Position

Guernsey is an employee-owned engineering, architecture, and consulting firm. Its Analytical Services Group (ASG) provides cybersecurity consulting, power engineering, and utility financial consulting. The Business Operations Manager helps shape how consulting teams operate and deliver for clients by developing processes, maintaining business reporting, supporting performance and resource planning, strengthening client-related workflows, and advancing group and company initiatives. The role partners with the Group Leader, Team Leaders, staff, the Culture and Community group, and corporate functions to improve operations, staff development, technology adoption, and shared knowledge resources.

Requirements

Bachelor’s degree in business, operations, finance, engineering, or a related field, or equivalent relevant experience.
Five or more years of relevant experience in business operations, project management, or process improvement.
Highly self-directed and proactive, with the ability to work independently, identify priorities, take ownership, and move forward with minimal direction.
Demonstrated ability to develop practical processes, implement improvements, and help teams adopt new ways of working.
Strong analytical and business skills, including an understanding of project performance, resource planning, and profitability.
Comfort working with business technology, reporting tools, and shared information systems, with an interest in AI and automation.
Clear communication, sound judgment, and strong organization, with the ability to collaborate across teams, influence without direct supervisory authority, and follow through.

Nice To Haves

Professional services experience.

Responsibilities

Develop and implement operating processes with input from Team Leaders and staff, establish clear responsibilities, support adoption, and maintain shared standards.
Develop, prepare, and maintain recurring financial and operating reports and monthly dashboards covering revenue, backlog, utilization, project profitability, staffing, workload, and performance metrics.
Develop key performance indicators, facilitate performance reviews, and identify trends to help Team Leaders improve project delivery, resource planning, and client satisfaction.
Strengthen processes across the client relationship, including CRM, proposals, project delivery, billing, and client feedback.
Partner with the Culture and Community group, Group Leader, and Team Leaders to improve staff onboarding and training.
Support company, group, and team-specific goals and activities, as well as staff development, engagement, and retention.
Coordinate selection and adoption of technology, tools, and AI solutions; implement and administer approved solutions, coordinate staff training, and work with corporate functions to support adoption.
Build and maintain shared knowledge resources that make client information, project experience, and proven internal methods easier to find and reuse.
Translate ASG and company priorities into actionable plans, coordinate cross-team efforts, monitor progress and accountability, and drive initiatives through implementation and measurable results.
Partner with the Group Leader on special projects and company initiatives by helping define priorities, coordinate activities, analyze information, track progress, and drive implementation through completion.