Business Operations Manager

TreviPay•Overland Park, KS

23h

About The Position

At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers. Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe that Employee Engagement is the key to our success. The Business Operations Manager is the execution engine of the operations team, responsible for day-to-day coordination of merchant communications, systems maintenance, and operational support activities. The Business Operations Manager is also responsible for identifying continuous improvement opportunities in KHI's daily operations, always seeking to enhance the company’s efficiency and technology. This role works closely with the Director of Operations to ensure that merchant relationships, data systems, and internal processes run smoothly and efficiently. The Business Operations Manager is a key escalation bridge between frontline issues and senior leadership.

Requirements

3+ years of experience in operations, coordination, or a related administrative role
Strong and practiced leadership skills
Strong written communication skills with experience drafting professional business communications
Highly organized with strong attention to detail and ability to manage multiple priorities
Proficiency with Constant Contact, Formsite or similar, email marketing platforms, and Microsoft Office Suite
Ability to work collaboratively and escalate effectively within a team structure

Nice To Haves

Experience in merchant services, fuel distribution, or network-based operations
Familiarity with CRM systems and customer support workflows
Associate's or Bachelor's degree in Business Administration or related field

Responsibilities

Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results
Support operations leaders with continuous improvement projects at the task and coordination level
Support the organization’s strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support
Lead – both formally and informally – to drive results and improve operational processes and procedures
Assist with expense report tracking and coordination for review and approval
Gather and prepare data for the monthly CSAT report; provide compiled data to Director Merchant Operations & Communications
In coordination with the Director of Operations and other KHI leadership, manage mass merchant and customer communications strategy and execution
Organize and ensure the successful management of Requests for Information (RFIs) distributed to the merchant network
Manage and maintain merchant contact email lists for accuracy and completeness
Manage and oversee updates to merchant documents and agreements as needed
Manage the maintenance of key submission forms – including merchant agreements – within Formsite and internal systems
Assist with and help resolve tier-1 merchant-related issues; escalate unresolved issues to Director of Operations
Develop, maintain, and update Formsite forms for operational use
Develop and maintain internal operational forms and documentation templates
Manage internal and external distribution lists to ensure accurate routing
Provide program communications support as directed by the Director
Conduct, or work with other leaders to conduct, a monthly All-Hands meeting