Business Operations Manager
About The Position
Ace Handyman Services & Nicollet Ace Hardware is Hiring a Business Operations Manager! This role is perfect for someone who thrives on keeping complex systems running smoothly while fostering a positive team culture. You will spend 75% of your time driving the efficiency and growth of our home repair service and 25% managing the essential bookkeeping and office operations for our retail hardware store. If you are looking for a role where you can make a visible impact on business health and customer satisfaction, we would love to meet you. Success in this role means our operations run with precision and our customers receive a consistently excellent experience. You will be the primary point of contact for solving operational bottlenecks, streamlining communications, and ensuring our financial records are accurate.
Requirements
- 3+ years of experience in office management, operations, bookkeeping, or business administration.
- Proven ability to manage multiple priorities at once without losing track of details.
- Strong proficiency in bookkeeping principles and general office software.
- Excellent verbal and written communication skills, with a focus on delivering great customer service.
- High level of comfort learning and adapting to new technology systems.
- The ability to work independently while being a cooperative, helpful team player.
Nice To Haves
- Experience using ServiceTitan or similar field service management software.
- Direct experience with QuickBooks or equivalent accounting platforms.
- Previous background working in trades, construction, or retail operations.
- Experience tracking KPIs and creating actionable operational reports.
Responsibilities
- Oversee daily dispatching, matching the right craftsman to the right job based on skill, location, and availability.
- Act as a lead contact for customer concerns, ensuring every issue is promptly and professionally resolved.
- Support the full employee lifecycle, from recruiting and onboarding to training and ongoing coaching.
- Track operational performance and generate regular reports on revenue, booking rates, and team efficiency.
- Manage invoicing, accounts receivable, and payroll preparation to ensure financial accuracy.
- Manage day-to-day bookkeeping, including reconciling daily transactions, cash deposits, and bankcard recaps.
- Maintain house accounts, post payments, and coordinate payables for owner approval.
- Oversee general office administration, ensuring all personnel paperwork and filings are current and compliant.
Benefits
- Health Insurance: 50% of employee premium covered by the company.
- Dental, Vision, Life, Disability, and Accident insurance.
- 401(k) retirement plan with company match up to 5%.
- Paid Time Off (PTO) and paid holidays.
- Employee discount at Ace Hardware.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
