Business Operations Manager

JLL•Boston, MA

1d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: The Business Operations Manager is a critical operational leader within JLL Real Estate Due Diligence (JREDD), responsible for driving standardization, efficiency, and continuous improvement across business processes and financial operations. This role serves as a central hub for cross-functional coordination, performance reporting, and process optimization — ensuring that JREDD's operational execution remains aligned with strategic priorities, financial targets, and client satisfaction goals.

Requirements

Demonstrated professional experience leading and influencing operations teams, driving collaboration and delivering shared organizational goals.
Commercially and financially astute, with a track record of managing financial reporting, forecasting, and invoicing in a professional services or real estate environment.
Experience navigating large, complex organizations and building effective cross-functional partnerships.
Excellent analytical and program management skills, with a structured approach to problem-solving.
Lean process experience a plus, with a firm understanding of lean principles of process delivery.
Track record of demonstrating intellectual curiosity and driving operational improvements through an organization.
Excellent communication skills with the ability to clearly articulate messages to a variety of audiences.
Strong cultural alignment: drives excellence and is innately collaborative.
Decisive, results-driven, and operates with a sense of urgency; willing to take calculated risks.
Challenges the status quo and constantly seeks opportunities to improve service delivery and efficiency.
Ability to influence others and move stakeholders toward a common vision or goal.
Effective at all levels of an organization; a strong team player who works collaboratively with and through others.
Knows how to structure, staff, and manage projects and teams to ensure clarity of expectation, timely execution, corrective action when needed, and successful outcomes.
Structured approach to problem-solving with a natural inclination for planning strategy and tactics.
Critical thinker who drives to root causes to yield sustainable change.
Flexible and adaptable; able to work effectively in ambiguous and fast-changing environments.
Resilient and tenacious with the perseverance to keep driving progress when facing organizational complexity.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Transformation experience across process, technology, and systems is a strong advantage.

Responsibilities

Lead monthly invoicing oversight across multiple teams, proactively partnering with JREDD Business Leads and Operations Directors to drive earlier billing and improve cash flow, revenue timing, and accountability.
Monitor due dates and revenue alignment, ensuring operational execution remains consistent with financial targets.
Maintain and continuously enhance shared invoicing, tracking, and reporting tools to support financial transparency and data-driven decision-making.
Support standardization of finance management practices across JREDD, including development of proactive KPIs for early intervention and corrective action.
Enable centralized forecasting and reporting on JREDD financial performance, incorporating both leading and lagging indicators from the three reporting business units.
Produce and manage weekly platform metrics reporting covering revenue, production, and utilization for leadership review.
Review utilization trends and partner with discipline leads to address staffing imbalances and low-utilization concerns.
Support JREDD's performance monitoring, measurement, and management strategy to drive transparency into customer satisfaction and quality results.
Develop and track key performance indicators (KPIs) to ensure operational success and identify areas for continuous improvement.
Lead monthly resource management calls, expanding capacity and supporting flexible staffing strategies aligned to JREDD's evolving delivery model.
Support operational leadership through team coordination, recurring meeting facilitation, and recruiting support.
Serve as a central point of contact for resolving issues related to workload distribution, staffing, and project execution.
Evaluate current-state business operations processes, tools, and resources across JREDD to identify opportunities for best-practice standardization and creation of centralized support workflows.
Work with JREDD stakeholders to centralize and standardize operations with a goal of driving efficiency and continuous improvement across all functions.
Lead development and implementation of an effective change management strategy and program that aligns to various organizational change scenarios.
Establish and maintain a document control strategy that defines standardization of JREDD documentation, including process SOPs, reporting outputs, and client communications.
Act as a platform representative in the testing of new technologies and lead subsequent implementation of those solutions into daily operations across teams.
Act as a go-to resource for troubleshooting operational and system issues as they arise.
Manage organization of the JREDD quarterly all-hands call, including content management and submissions, and as well as event planning and execution.
Participate in weekly operations and discipline team calls, delivering updates including utilization, projected revenue, and organizational changes.
Develop and oversee an effective JREDD communications and engagement strategy, including stakeholder mapping and documentation of organizational context and needs.
Establish strong engagement and relationships with key JREDD leaders and relevant stakeholders across the broader JLL organization.
Support articulation of JREDD's value creation and value proposition across service lines and delivery practices.
Support and lead strategic JREDD initiatives as they arise.