Business Operations Manager, ISU Health Center (1287)

Idaho State University•Pocatello, ID

24d•Onsite

About The Position

The ISU Health Center seeks a Business Operations Manager to oversee and manage its administrative and business operations. The role ensures efficient, organized, and compliant operations that support high-quality patient care and effective delivery of health services. As clinic operations evolve, the position may support the expansion and coordination of business operations across additional health clinics and services within the Kasiska Division of Health Sciences. This is an on-campus position in Pocatello and is not eligible for remote work. The position is 32 to 40 hours per week and works 12 months per year. It is not eligible for new visa sponsorship; candidates who already hold valid U.S. work authorization may be considered. The position manages clinic operations, billing and revenue-cycle coordination, eligibility verification, staffing, budgets, inventory, communications, quality improvement, and healthcare compliance. It collaborates with the Clinics Director of Operations, CPC Business Operations Manager, Medical Director, clinic management team, Information Technology Services, and campus partners.

Requirements

At least a bachelor’s degree in healthcare administration, business administration, finance, or a related field from an accredited institution, or six years of clinical-setting experience.
At least three years of relevant experience in healthcare management or administration, including performance management, staff development, and conflict resolution.
Healthcare knowledge, including a strong understanding of healthcare regulations, billing, and policies and procedures, including HIPAA and CMS.
Strong leadership and management skills to lead teams, set strategic goals, and manage budgets.
Submit a CV/resume, cover letter, and a list of three professional references, including current contact information.
Candidates must already hold valid U.S. work authorization; the position is not eligible for new visa sponsorship.

Nice To Haves

Master’s degree, MBA, or MHA.

Responsibilities

Oversee daily clinic operations and maintain accurate patient records.
Manage billing, insurance, provider credentialing, and insurance contract coordination with the Clinics Director of Operations.
Collaborate with the CPC Business Operations Manager on revenue-cycle activities, including insurance verification, authorizations, payments, charge reconciliation, accounts receivable, claims, and denials.
Oversee the Banner registration feed to verify student, faculty, and staff eligibility.
Collaborate with the Medical Director and ISU clinic management team to support existing operations, expand services, and develop processes for new clinics.
Support enhancement and expansion of healthcare services for students, including student-athletes, in alignment with institutional priorities.
Recruit, train, coach, and supervise administrative and support staff, including custodial personnel.
Develop staff schedules and ensure adequate staffing and provider coverage.
Conduct performance evaluations and provide feedback to support professional development.
Maintain the electronic health record (EHR) system and train new employees.
Manage clinic budgets, expenses, revenue monitoring, student fee proposals, and cost control.
Track and reconcile financial transactions and reports.
Manage inventory and coordinate ordering of medical supplies, vaccines, medications, office materials, and equipment.
Facilitate communication among healthcare providers, staff, and patients to support coordinated care.
Collaborate with campus partners, including Counseling and Mental Health, Athletics, Student Affairs, Human Resources, Finance, and Health Sciences.
Identify opportunities to improve clinic operations, patient services, and efficiency.
Implement quality improvement initiatives to enhance patient care and operational effectiveness.
Ensure compliance with OSHA and applicable state and federal healthcare regulations.
Collaborate with Information Technology Services (ITS) to maintain cybersecurity and HIPAA privacy protections.
Develop and update policies and procedures, communicate regulatory changes, and provide staff training on compliance requirements.
Perform other reasonable duties as assigned.