Rocket Youth - Business Operations Manager

livingHR•Miami, FL

About The Position

As Business Operations Manager, you will drive growth and business performance across a group of businesses in the company’s portfolio. You will own the P&L for the businesses you manage and be responsible for meeting financial and business targets by building close relationships with local operators and working across teams through the company’s shared services platform. The role is suited to someone eager to learn, interested in using or developing operational, financial, and analytical skills, and motivated by a long-term path into leadership at a fast-growing company. You will manage businesses after they are onboarded, improve their performance, and connect local teams with corporate shared services. The company owns and operates a growing portfolio of multi-location, consumer-facing businesses across the United States. Its multi-brand platform allows each business to retain its identity and focus on its local community. The company grows organically and through acquisitions, partnering with founder-led businesses and experienced local operators. Centralized shared services include marketing, CRM, analytics, technology, M&A, accounting, finance, HR, business development, and capital.

Requirements

At least 5 years of experience in operations, business analysis, consulting, finance, or similar high-responsibility roles.
Strong operational, financial, and analytical skills or motivation to build them.
Ability to manage multiple businesses and switch between priorities while remaining organized and self-sufficient.
Financial orientation.
Clear communication skills and ability to build trust with operators.
Proactive problem-solving skills and comfort handling both tactical tasks and broader challenges.

Nice To Haves

Prior multi-unit, consumer-facing “four-wall” experience in youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar location-based businesses.

Responsibilities

Drive revenue growth through customer acquisition, retention, new offerings, and increased lifetime value.
Carry out expansion plans, including opening new locations and entering new markets, from start to finish.
Adjust labor based on real-time trends and operational needs.
Improve organizational structures and daily operations, and manage and reduce expenses.
Improve the onsite customer experience to increase retention, frequency, and lifetime value.
Streamline onsite operations and share best practices across the portfolio.
Use daily reporting to understand customer acquisition, retention, and participation trends; conversion metrics; program and service performance, utilization, and mix; and labor and efficiency metrics.
Translate analytical insights into practical recommendations for operators.
Use data to support pricing, staffing, and offering decisions.
Manage P&Ls and take actions needed to improve business performance.
Serve as the main link between local operators and corporate shared services, including Marketing, Finance, Accounting, HR, IT, and Safety.
Support onboarding of newly acquired businesses and manage them after onboarding.
Enforce safety standards and compliance across managed businesses.