Business Operations Manager

Meals On Wheels And More of Central Texas•Austin, TX

2d•Onsite

About The Position

The Business Operations Manager oversees office operations at Meals on Wheels Central Texas, ensuring efficient, customer-focused systems that support the organization’s mission. The role manages purchasing, supply inventory, and ordering; supervises part-time staff and volunteers supporting facilities and front desk operations; and supports vendor management and building maintenance. It also coordinates with external groups using the facility and supports the Senior Director of Business Operations with daily tasks and long-term projects. The position oversees mail and check processing, maintains effective office policies and procedures, and provides first-line IT support by troubleshooting common technology issues and coordinating with outside IT providers as needed. Working collaboratively with all departments, the manager helps maximize resources, supports special projects, and coaches staff and volunteers to foster a positive, supportive work environment. The role is on-site and includes regular computer use, prolonged sitting or standing, movement within the workspace, and occasional lifting or transporting items up to 50 pounds. Reasonable accommodations will be made in accordance with the ADA.

Requirements

High school diploma or GED required.
Minimum three years’ experience in management.
Experience supervising staff and/or volunteers.
Experience with purchasing, inventory management, and vendor relations.
Strong organizational, problem-solving, and record-keeping skills.
Excellent communication, customer service, and interpersonal skills.
Ability to coach, train, and support others.
High proficiency with office software and technology.
Ability to troubleshoot common computer, printer, phone, and network issues.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to teamwork and a positive workplace culture.

Nice To Haves

Bachelor’s degree in business administration or a related field preferred.

Responsibilities

Coordinate and supervise part-time staff and volunteers supporting facilities, and provide guidance on building maintenance, vendor management, and facility operations.
Manage organizational purchasing, supply inventory, and ordering.
Oversee office operations and ensure policies, procedures, and systems are effective and up to date.
Coordinate, engage, and supervise volunteers for front desk and office support.
Ensure a welcoming, customer-focused experience for visitors and callers.
Manage mail-related activities, including opening, logging, and supporting check deposit processes.
Support departments and staff in maximizing resources and meeting operational needs.
Provide basic IT support to staff and volunteers, troubleshoot common technology issues, set up equipment and user accounts, and escalate issues to the IT provider or vendor as needed.
Issue access badges and security codes to staff.
Assist with vendor relationships and contracts.
Track operational spending against budget and monitor vendor and service contract renewal dates; coordinate renewals, renegotiations, or terminations before deadlines.
Coordinate with external groups using the facility, including scheduling, access, room setup, and compliance with facility-use policies.
Manage facility permits, licenses, and inspections, including tracking renewals, preparing for inspections, and coordinating corrective actions to maintain compliance.
Provide coaching, training, and support to staff and volunteers.
Maintain accurate records and documentation for office operations.
Ensure compliance with organizational policies and procedures.
Contribute to meal delivery, meal management, or office support as scheduled.