Business Operations Manager
About The Position
The Business Operations Manager (BOM) is a school operations leader who reports directly to the Principal and manages a team of hourly Operations Specialists. The BOM oversees campus operations that support a safe, consistent, and positive school culture, enabling instructional staff to focus on teaching and learning. The role combines logistics, compliance, facilities, behavior management, culture-setting, and coaching. It is described as an opportunity for operationally minded teachers and school leaders to develop through a school operations leadership position. The BOM owns the daily systems and processes for student meals, arrival, lunch, recess, dismissal, physical space, and campus safety. Responsibilities also include facilities maintenance, procurement, food service operations, financial and compliance support, on-site IT coordination, assessment and screening logistics, and collaboration with the Principal, school leadership team, central teams, staff, students, and families. The position may also serve as the campus COVID Lead.
Requirements
- At least 5 years of relevant experience; school-based experience is strongly preferred.
- Managerial experience is strongly preferred; leadership or coaching experience with other adults may substitute.
- Experience in a fast-paced, highly analytical, entrepreneurial environment.
- Ability to proactively manage multiple critical deadlines, adapt to changing needs, prioritize independently, and follow through on tasks and responsibilities.
- Detail-oriented, organized, and resourceful.
- Team-player attitude and strong customer-service orientation.
- Ability to communicate respectfully and empathetically with students' families.
- Ability to build trusting working relationships with people in senior- and junior-level roles, within and beyond Rocketship.
- Ability to handle sensitive issues respectfully and empathetically and maintain strict confidentiality where required.
- Strong PC-based computer skills, including spreadsheets and Google Suite, and ability to become proficient in new software programs.
- Passion for Rocketship's mission and belief that all students can achieve high levels of academic success.
Nice To Haves
- School-based experience.
- Previous experience as a teacher or school leader.
- Managerial experience.
- Spanish language proficiency, preferred in many communities but not required.
Responsibilities
- Own the logistics, staffing, and daily management of arrival, lunch, recess, dismissal, and campus physical space, ensuring systems support joy and safety.
- Coach Operations Specialists in behavior management through in-the-moment coaching and planned one-on-ones.
- Design and lead professional development for Operations Specialists focused on behavior management.
- Manage the school building and facilities needs, including vendor scheduling and after-hours facilities emergencies.
- Manage food service operations, including staff, vendor relations, compliance, internal audits, and the financial health of the meal program.
- Support the Principal with finance-related topics, including budgets, cash collection, and invoice approval.
- Own school safety processes and compliance, administer training, run safety drills, and partner with the Principal in emergencies.
- Own procurement and purchasing for the school site, including assessing needs, placing orders, tracking received inventory, and handling returns or exchanges.
- Serve as the on-site IT contact, manage IT assets, assist staff with IT issues where possible, and coordinate with central IT staff.
- Support the logistical, compliance, and technology aspects of assessments, including NWEA MAP and state tests, and health screenings such as hearing and vision.
- In California only, own the free- and reduced-price lunch application process, including validating forms and conducting income verification.
- Exhibit Rocketship's core values: authenticity, community, innovation, tenacity, and pursuit of excellence.
- Hire, manage, and evaluate hourly Operations Specialists, and invest in their satisfaction and development.
- Collaborate with the school leadership team and the national Business Operations Manager team.
- Engage with parents on operational topics with a customer-service mindset that honors and engages families.
- Have the opportunity to serve as campus COVID Lead and adapt staff- and student-facing procedures to mitigate COVID-19 risk.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
