Business Operations Manager

Reklame Health•New York, NY

11d•$90,000 - $110,000•Hybrid

About The Position

We are hiring a Business Operations Manager to play a central role in how our company runs and scales. This is the ideal role for someone who thrives in fast-moving environments, enjoys rolling up their sleeves to get things done, and wants real exposure to how a high-growth company operates end-to-end. You'll work closely with the Head of Business Operations, turning strategy into action across multiple areas of the business and seeing the direct impact of your work. You'll serve as the connective tissue across our clinical, business, and admin teams to reduce fragmentation, increase visibility, and help the right people stay aligned on what matters most. This isn't a siloed role. You'll touch many parts of the business and play a meaningful part in moving the company forward. We're looking for a self-starter who takes initiative, spots issues before they become problems, and knows when to resolve them independently or escalate quickly. If you take pride in bringing structure to messy problems and want to grow within a team that's building something important, we’d love to have you join our mission. This is not a maintenance role. It’s a build role. You’ll have the opportunity to shape how the company operates at a foundational level, work with cross-functional teams, and create the systems that enable growth. You’ll touch some of the most important parts of the business, people, clinicians, operations, and execution, and your work will have an outsized impact on how the company scales. If you’re excited by ambiguity, energized by building, and motivated by helping a mission-driven company grow, we’d love to hear from you.

Requirements

2-4+ years of experience in operations, business operations, or related startup roles.
Experience in healthcare, digital health, behavioral health, or care delivery environments required. Startup experience strongly preferred.
Experience building systems and processes across both clinical and non-clinical functions, working cross-functionally to drive execution in fast-paced environments.
Strong analytical and operational judgment.
Technology and AI Fluency: You are comfortable using AI tools, automation, and systems thinking to increase individual and team output.
Self-Starter: You don't wait to be told what to do; you spot what needs to happen, roll up your sleeves, and get it done. When we hand you something, we know it's handled.
GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles.

Responsibilities

Support the build and improvement of internal systems, workflows, and documentation across core business operations
Streamline administrative and back-office processes to increase efficiency and ensure compliance
Identify where work slows down across teams and flag or implement improvements to keep execution consistent
Manage tools, vendors, and external partners behind business operations
Improve recruiting operations and onboarding systems that drive hiring efficiency, candidate experience, and team readiness
Partner with leadership on hiring plans based on business needs and growth priorities
Scale corporate and clinical teams with a stronger structure and process
Manage service line expansion, new market initiatives, and other high-priority growth efforts
Utilize data and analytics to improve operating performance and decision-making
Implement new tools and technology that reduce manual work and free up the team to focus on higher-impact priorities