Business Operations Manager
About The Position
Leading the transformation of a business and seeing your ideas directly impact revenue and customer experience. Building something from scratch—creating structure, systems, and scalable solutions. Owning a “productized service” with full end-to-end accountability. Collaborating across commercial, operations, and technical teams to drive real business outcomes. This is a high-impact role where you will redefine how the business operates end-to-end—from order intake to asset return—driving improvements in revenue, profitability, asset utilization, and customer experience. You’ll succeed in this role if you thrive in ambiguity, enjoy building structure where none exists, and can balance strategic thinking with hands-on execution. Bring your builder mindset. If you like ambiguity, love turning messy workflows into scalable systems, and want your work to matter in the real world, we’d love to meet you.
Requirements
- Bachelor’s degree (Business, Engineering, Operations or related)
- 5+ years in a people management role
- Strong experience in operations or process optimization roles
- Strong analytical skills with a track record of data-driven decision-making
- Experience working cross-functionally in complex, matrixed environments
Responsibilities
- Driving operational and financial performance of the rentals business (utilization, margin, revenue growth)
- Designing scalable processes across the full rentals lifecycle (order → fulfillment → tracking → maintenance → return)
- Building and optimizing inventory & asset management systems
- Defining and evolving the rentals portfolio (bundling, lifecycle, positioning)
- Creating and executing pricing strategies aligned to market dynamics
- Implementing SOPs to standardize operations globally
- Partnering with Sales to enable growth and support large opportunities
- Improving quality, turnaround times, and service reliability
- Building capability frameworks for technicians and defining capacity models
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
