Business Operations Manager, AI-Native

IREN • San Francisco, CA

5d • $130,000 - $175,000

About The Position

IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way: responsibly, sustainably and having a positive impact on the communities we operate in. We are hiring a Business Operations Manager to run the business of Cloud Operations and SRE, and to work 1:1 with the VP who leads it. One role, two halves that reinforce each other: you own how the org plans, reports and follows through, and you own the executive’s time, attention and follow-through as a system you design and continuously improve. We are looking for someone who already runs their own stack of agents and automations, who treats “a human did this manually” as a bug, and who measures themselves by what moved forward — not by what got scheduled. If you have been the person on your team quietly building the workflows everyone else asks to borrow, read on.

Requirements

• 5 or more years in business operations, program management, chief-of-staff or senior executive support roles, including direct experience supporting a senior executive, and at least some of it in a fast-moving, high-ambiguity environment (startup, scale-up, or a team inside a larger company operating like one).
• Genuinely AI-native. You use AI assistants and agentic tools every day, not occasionally. You can describe — in specifics — a workflow you automated, what broke, and how you fixed it. Prompting is not a party trick to you; it is how you work. Bonus points if you are well beyond prompting and operating with context and graph loop engineering.
• Hands-on with agentic tooling. Personal AI agents and assistants for calendar, inbox and scheduling; general-purpose assistants (Claude, ChatGPT, Gemini) as daily drivers; and connective tissue between systems. You do not need to be an engineer. You do need to be unafraid of documentation and have a high level of taste.
• The ability to run a cadence and a program. Agendas, pre-reads, decision logs, status that is honest when it is bad. You are comfortable holding senior people to commitments they made, in writing, in front of their peers.
• Comfort with numbers. You can build a reporting roll-up, spot the metric that is lying, and explain a trend to leadership without dressing it up.
• Judgment under incomplete information, or with swinging-door outcomes. You would rather make a reversible decision now than wait for permission.
• Instinctive discretion. You will sit close to board material, compensation, org changes and unannounced strategy. This is table stakes.

Nice To Haves

• You have built something small and useful with low-code tools — a script, a dashboard, a bot — because it was faster than asking.
• You have run a planning or OKR cycle for a technical org and lived with the result.
• You have been given scope beyond a traditional remit: a project, a budget, a vendor relationship, a team offsite you owned outright.
• Experience in an org where AI adoption was a stated strategy, not a pilot.
• Comfort with data infrastructure, energy, or high-growth technical businesses.
• You have opinions about which tools are overrated.
• You know how to speak clanker.

Responsibilities

• Own the operating cadence for Cloud Operations & SRE from staff meetings, business reviews, planning cycles and offsites
• Drive cross-functional programs and initiatives to completion on behalf of the VP, tracking plans, dependencies, risks and status, and escalating early when something is off track.
• Build and maintain leadership reporting: KPI and SLO roll-ups, dashboards, weekly status and business review packages and keep the underlying data trustworthy.
• Run the goal setting and OKR cycle for the org: drafting, tracking and reporting against commitments.
• Coordinate invoice management for the teams, including vendor tracking, approval workflows, payment follow-up and record keeping.
• Track headcount and open requisitions, coordinate hiring loops and candidate scheduling, and own onboarding for new team members.
• Maintain team records, distribution lists, organizational documents and shared files to ensure key information is accurate, accessible and well organised.
• Own internal team communications, all hands content and team offsites end to end.
• Support the processes and activities of the teams, applying judgment and discretion to identify operational needs, adapt to shifting priorities, and contribute directly to the effective management of the team’s business operations.
• Manage the complex calendar of the VP, Cloud Operations & SRE, including scheduling meetings, appointments, travel arrangements (domestic and international), and speaking engagements.
• Organize and prepare for meetings by gathering documents, creating agendas, taking minutes, and coordinating logistics.
• Act as a liaison between the teams and external parties, screening calls and visitors, answering inquiries with professionalism, and directing communications as needed.
• Draft, review and send communications on behalf of the team as required.
• Manage department credit cards, ensuring sufficient funds are available and receipts are logged accordingly.
• Provide additional support to other departments, administrators or executives as needed.
• Other duties as assigned by the company.

Benefits

• Base salary
• Annual performance incentives
• Equity programs
• 100% company paid health insurance premiums (medical, dental, and vision) for employees
• 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA)
• Employee Assistance Program and wellness resources
• 401(k) retirement plan with company match
• Access to financial planning and legal services
• Paid Time Off (PTO)
• Paid holidays
• Internal skills training and advancement pathways
• Professional development to support certifications, continuing education, or role related training
• Company events and team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed