Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time)

Virtual Coworker•Mississauga, ON

6d•Remote

About The Position

We are seeking a dedicated and organized Business Operations & Growth Virtual Assistant to support a food business in Canada. This is a part-time, home-based role focused on customer service, administrative support, e-commerce management, marketing, and sales support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently.

Requirements

Experience in customer service.
Proficiency in managing email inboxes.
Experience with customer follow-up and feedback processing.
Skills in tracking and resolving customer issues.
Experience maintaining cloud storage (e.g., Google Drive) and organizing documents.
Ability to prepare reports and dashboards.
Proficiency in creating and updating spreadsheets.
Experience maintaining Standard Operating Procedures (SOPs).
Skills in scheduling meetings and setting reminders.
Experience managing e-commerce platforms (e.g., Shopify).
Experience with order and subscription management.
Ability to prepare production and order summary sheets.
Experience tracking renewals.
Familiarity with delivery paperwork.
Skills in maintaining customer databases.
Experience monitoring online reviews and drafting responses.
Experience scheduling social media content.
Ability to update marketing materials and promotional assets.
Experience maintaining trackers for catering and customer inquiries.
Skills in researching business opportunities.
Experience sending outreach emails.
Experience maintaining CRM and lead tracking.
Experience assisting with email marketing campaigns.
Ability to prepare executive dashboards.

Responsibilities

Monitor and organize email inboxes.
Respond to customer inquiries using approved templates.
Follow up with customers after deliveries.
Process customer feedback and testimonials.
Track customer issues until resolved.
Maintain Google Drive and organize business documents.
Prepare weekly reports and dashboards.
Create and update spreadsheets.
Maintain Standard Operating Procedures (SOPs).
Schedule meetings and reminders.
Manage Shopify orders and subscriptions.
Prepare production and order summary sheets.
Track subscription renewals.
Assist with delivery paperwork.
Maintain an accurate customer database.
Monitor online customer reviews and prepare response drafts.
Schedule social media content.
Update menus, marketing materials, and promotional assets.
Maintain a catering and customer inquiry tracker.
Research corporate catering and business opportunities.
Send outreach emails using approved templates.
Maintain CRM and lead tracking.
Assist with email marketing campaigns.
Prepare a weekly executive dashboard including sales, orders, new customers, subscription growth, business development leads, customer feedback, and outstanding action items.