DCR Business Operations Division Director

Mecklenburg County•Charlotte, NC

About The Position

The Department of Community Resources (DCR) supports Mecklenburg County Health and Human Services through an integrated service delivery model involving subject-matter experts and community partners. DCR also administers Child Support Services, Economic Services, MeckSuccess, HOMES, MeckWorks, and Integrated Health and Human Services Mail Services. Reporting directly to the Department Director, the Business Operations Division Director drives department-wide impact while overseeing strategic planning, fiscal compliance, mail services, strategic communication, facilities, data and performance management, quality improvement, accreditation, contracts, and coordination of public information. The position works across program areas and coordinates the overall direction of quality improvement across divisions. The role may require responding to urgent or emergent events involving public health interventions, including work outside normal business hours or workdays and at a different location. Employees may be trained and assigned duties outside their regular work, including service on the emergency management team on a two-year rotating cycle. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

At least six years of progressively responsible management experience in human services business operations.
Bachelor's degree in business administration, public administration, public health, human services, a technical field, or a related field; a combination of relevant education and experience is accepted.
May require a valid North Carolina or South Carolina driver's license.
May require the ability to obtain and maintain a County Operator Permit.
Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Knowledge of customer-service principles and processes, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Knowledge of laws, legal codes, court procedures, precedents, government regulations, agency rules, and the political climate.
Skill in evaluating the relative costs and benefits of potential actions.
Skill in identifying complex problems, reviewing relevant information, evaluating options, and implementing solutions.
Skill in using logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Skill in communicating information effectively and adjusting actions in response to others.
Ability to guide others toward accomplishing work objectives and build collaborative relationships to achieve work goals.
Ability to deliver effective presentations tailored to the audience.
Ability to lead in alignment with organizational vision and values.
Ability to make strategic decisions by identifying relevant information and issues, developing alternatives, and committing to a course of action toward long-range goals.
Proficiency in computer applications, including Microsoft Office Suite.

Nice To Haves

Master's degree in Finance, Accounting, Business Administration, or Public Administration.
Knowledge of Health and Human Services programs.
Vendor and contract management experience.

Responsibilities

Develop, implement, and analyze short- and long-term organizational goals and strategies, ensuring compliance with federal, state, and local rules and regulations.
Oversee departmental financial matters, including budget preparation, contracting, contract management, financial reporting, grant preparation, and grant management, in coordination with assistant directors and county structures.
Support negotiation, management, and evaluation of service contracts, coordinating with the Mecklenburg County Procurement Director in accordance with protocols and procedures.
Provide oversight and direction for program and service implementation.
Collect data for performance measurement and quality assurance.
Lead the department evaluation process to assess outcomes, cost effectiveness, process improvement, and customer satisfaction for purchased and provided services.
Provide IT support and coordinate with existing county services to address unique IT needs.
Coordinate department-wide staff development and training.
Manage the strategic planning process under the Department Director's direction.
Manage measurement and monitoring of data for compliance and operational results.
Provide input into personnel, staffing, budget, safety program, job classification, workforce diversification, and technology decisions or recommendations.
Ensure effective and efficient integration of support services within the division.
May coordinate with Human Resources on recruitment, retention, employee relations, and benefits activities.
May oversee public interactions through the department or agency website and social media, determine effective internal communication methods, and oversee communication campaigns.
Serve on disaster shelter staff and assist with coordinating shelter operations during emergency operations.
Respond to urgent or emergent events requiring public health interventions; may be assigned emergency duties outside normal working hours, workdays, or locations.