DCR Business Operations Division Director

County of Mecklenburg, NC•Charlotte, NC

1d•$122,958 - $170,000

About The Position

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and MeckWorks programs, as well as Integrated Health and Human Services Mail Services. This position will report directly to the Department Director and is responsible for driving departmental-wide impact while simultaneously overseeing the Business Operations Division which includes: strategic planning, fiscal compliance, mail services, strategic communication, facilities, data and performance management, quality improvement, accreditation, contracts, and coordination of public information. This position will work collaboratively across program areas and coordinate overall direction for quality improvement across all divisions.

Requirements

Minimum of six years of progressively responsible management experience in human services business operations
Bachelor's Degree in business administration, public administration, public health, human services or a technical field, or related field.
Combination of relevant education and relevant experience accepted?: Yes
May require a valid North Carolina or South Carolina driver's license
May require the ability to obtain and maintain a County Operator Permit
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master's degree in Finance, Accounting, Business Administration or Master's degree in Public Administration.
Knowledge of Health and Human Services programs
Vendor and contract management experience

Responsibilities

Develop, implement and analyze short-term and long-term organizational goals and related strategies and to ensure compliance with Federal, State and local rules and regulations
Accountable for all financial aspects of the department, liaising with all assistant directors and county structures for budget preparation, contracting, contract management, financial reporting, grant preparation and grant management
Support contract negotiation, management and evaluation for services that may be provided via a contracted vendor and will be coordinated with the Mecklenburg County Procurement Director in accordance with protocols and procedures
Provide oversight and direction for implementation of programs/services
Collect data for performance measurement and quality assurance purposes
Lead department evaluation process which provides framework for evaluating outcomes, cost effectiveness, process improvement, and customer satisfaction of all purchased and provided services
Provide IT support and coordinating with existing county services for any unique IT needs of the health department
Coordinate staff development and training for the overall department
Manage the strategic planning process under the direction of the Director
Manage the measurement and monitoring of data for compliance and operational results
Provide input into decisions and/or recommendations related to personnel, staffing, budget process, safety programs, job classifications, workforce diversification, technology, etc.
Responsible for effectiveness and efficiency of support services integration within the division
May be responsible for the oversight and coordination with Human Resources Department for recruitment, retention, employee relations, and benefits activities
May oversee Department/ Agency public interactions via the website and social media, determine effective internal communication methods, and oversee those campaigns
Serves as staff at disaster shelters; assisting in coordinating shelter operations during emergency operations
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. This includes service on the emergency management team on a two-year rotating cycle.