Director, Business Operations

Equip Health

1d•$140,000 - $175,000•Remote

About The Position

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

Requirements

5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.
Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Responsibilities

Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
Perform other duties as assigned.

Benefits

Flex PTO policy (3-5 wks/year recommended)
11 paid company holidays
Generous Parental Leave
Competitive Medical, Dental, Vision, Life, and AD&D insurance
Equip pays for a significant percentage of benefits premiums for individuals and families
Spring Health, a 100% employer-paid mental health benefit through Guardian
5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits
401K Option
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses
Initial work-from-home stipend of up to $500
Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.)
Company Laptop