Director, Business Operations

Hebbia AI•New York, NY

7d•Onsite

About The Position

Hebbia is an AI platform for investors and bankers that generates alpha and drives upside. Founded in 2020, Hebbia powers investment decisions for major financial institutions. Our flagship product, Matrix, delivers industry-leading AI-driven analysis. Business Operations at Hebbia is responsible for translating ambiguous executive and board questions into actionable decisions with clear ownership and measurable outcomes. This role goes beyond reporting; it involves analysis, recommendation, and implementation of operational changes such as pricing adjustments, operating plans, or commercial policies. As the Director of Business Operations, you will report to the President/CTO and oversee board preparation, company planning, pricing and consumption economics, and GTM decision support. You will connect product usage, customer economics, revenue, and spend to inform executive decisions on investment and operations. This is a team of one role where you will set priorities, conduct analysis, and collaborate with Finance, Product, Engineering, and GTM teams to implement operational changes. You will have direct influence on Hebbia's pricing, planning, and capital allocation strategies.

Requirements

7+ years across strategic finance, business operations, management consulting, investment banking, private equity, or corporate strategy, including experience in a startup operating role.
Experience in a larger, scaling company is valuable.
Personally led board preparation, built the operating narrative and metrics, and worked with Finance to present an accurate picture of the business.
Worked on consequential pricing and packaging decisions and can reason from usage, costs, customer value, and Sales behavior.
Financial modeling rigor that drives decisions.
Strong instincts for P&L, customer unit economics, company burn and run rate, and resource allocation.
Comfortable as the sole owner with high ambiguity and no team to delegate to.
Judgment to re-prioritize as the company's needs change month to month.
Credible with Sales, Finance, and Product.
Comfortable speaking directly with customers to test pricing and understand commercial needs, while partnering with account owners rather than carrying a number.
Deep AI curiosity is a must; AI-native fluency is a big plus.
Comfortable working in person five days a week in our SoHo NYC or San Francisco office.

Nice To Haves

Direct experience with enterprise usage or consumption pricing is a plus.
You should already be using these tools to do your own work better.

Responsibilities

Drive board preparation end to end: build the operating narrative, coordinate inputs and the deck, and make the decisions and owners clear.
Own the commercial and economic side of pricing and consumption: customer cost-to-serve, margins, packaging, rate cards, deal rules, discounting, renewal migration, and Sales enablement.
Own revenue and GTM decision analytics: pipeline coverage, quota and capacity scenarios, account economics, and investment tradeoffs.
Run annual and quarterly planning across the company: the operating plan, headcount and target tradeoffs, QBRs, and plan vs. actual.
Track spend, burn, and run rate with Finance and bring resource-allocation decisions to the executive team.
Lead selected strategic analyses and cross-functional projects, including strategic-account deal economics, ABM investment choices, build/buy decisions, and pricing experiments.
Partner with GTM as a credible counterweight — earn trust with Sales leadership to say no to a deal with bad economics, while actively contributing to enablement and helping reps win the deals that are good.