Associate Director, Business Operations

National Jewish Health•Denver, CO

10d•Onsite

About The Position

The Business Operations Associate Director provides strategic and operational leadership across laboratory business functions to ensure efficient execution, exceptional client service, and sustained, scalable revenue growth. This role partners closely with the Executive Director, Business Development, and Laboratory leadership to align operational delivery with customer needs and growth objectives. This role must influence daily operations and collaboration with clients, providers, and laboratory leaders, to ensure that the laboratory business operations are flowing seamlessly, continually improving, and supporting efficient and low-cost operations.

Requirements

Bachelor’s Degree in Business Administration, Healthcare Administration, or related field required.
7 years of progressive leadership experience required.
Experience managing supervisors and large teams required.
Experience in a complex healthcare or academic laboratory environment preferred.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources.
Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.
Establishes and monitors staff safety and regulatory compliance.
Provides operational leadership for a large, complex workforce with 50+ indirect reports, including Project Management, Account Management, Pre-Analytical, Study Coordination, Billing, and Client Services; ensures timely and effective communication; resolves service issues and escalations; establishes service standards to maintain high levels of client satisfaction and retention.
Own end-to-end workflow optimization, capacity planning, and service delivery to support profitable and sustainable growth; establish standardized processes, metrics, and best practices that improve efficiency, reduce rework, control costs, and protect margins
Partner with Business Development to ensure Account Management execution aligns with client strategy, growth initiatives, and revenue priorities.
Analyzes expenses for opportunities to save, including contract negotiation.
Participates in strategic and tactical planning and decision making, as directed by the Executive Director, including forecasting staff requirements, revenues, expenses, capital equipment, IT/software needs, and communications plans.
Prepares monthly reports of the ADx laboratories' performance (volumes, revenues, expenses, margin, and business development).
Based on operational metrics, trends, and market analysis, directs efforts to align revenues and expenses to meet annual financial goals.
Implements and sustains efficient and effective operational processes that drive improvement in a strategic and systematic way.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.