Business Operations Coordinator (Behavioral Health), full time, days

Holland Hospital•Holland, MI

19d

About The Position

The Business Operations Coordinator works under the direction of the Practice/Program Manager to oversee and assist with the day-to-day operations of a physician office. The coordinator helps coordinate, implement, and evaluate practices that promote high-quality, cost-effective care, with an emphasis on patient and staff satisfaction. The role includes human resources support, staff and physician scheduling, operational and regulatory coordination, financial management, quality activities, and project coordination. Other duties may be assigned.

Requirements

High school diploma or GED required.
Three to five years of medical office experience required.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of medical office operations, billing practices, and physician and clinical staff credentialing preferred.

Responsibilities

Participate in developing staffing plans and hiring administrative and clinical support staff.
Oversee the employee appraisal system to support workforce capabilities, identify training needs, provide timely feedback, and address employee problems and concerns.
Mentor and serve as a resource for administrative and clinical support staff.
Implement and monitor personnel policies and procedures to support compliance with federal and state regulations.
Manage schedules for staff and physicians at assigned practices.
Assist with developing scheduling templates to support physician and staff productivity.
Participate in onboarding new staff and physicians.
Provide requested support to physicians on special projects.
Oversee information systems needs to ensure resources support and improve business processes.
Prepare for accreditation and audits by establishing systems to monitor licensure, credentialing, and recertification for regulatory compliance and continuity of service.
Collaborate with clinical and business staff to develop policies, procedures, programs, protocols, and systems that improve practice effectiveness and patient-care quality.
Collaborate with hospital facilities staff to evaluate facility capabilities in relation to ongoing operational needs.
Serve as a site liaison with Holland Hospital departments to support smooth operational flow.
Maintain competence in E-clinical works as a superuser.
Assist with budget preparation, monitor productivity, identify and implement cost-improvement initiatives, and report variances.
Ensure obligations to vendors and suppliers are met and establish checks and balances to minimize financial-loss risk and protect organizational integrity.
Manage front-office deposits and balancing.
Run monthly reports as requested, including registries, timesheets, provider update reports, and facility visit reports.
Coordinate projects, establish communication and reporting mechanisms, proactively engage customers to manage expectations and obtain satisfaction feedback, and facilitate project team meetings or communicate with larger audiences.