Business Operations Coordinator (Behavioral Health), full time, days

Holland Hospital•Holland, MI

21d

About The Position

The Business Operations Coordinator works under the direction of the Practice/Program Manager to oversee and assist with the day-to-day operations of the physician office. The coordinator helps the manager coordinate, implement, and evaluate practices that promote high-quality, cost-effective care, with an emphasis on patient and staff satisfaction. The position also performs other duties as assigned. Responsibilities cover human resources management, scheduling and staffing support, operations, financial management and quality, and project coordination. The coordinator supports staffing and hiring, employee development and compliance; manages schedules and onboarding; supports systems, accreditation, facilities, and practice effectiveness; assists with budgeting and financial controls; and coordinates projects and communication. The role maintains competence in E-clinical works as a superuser. This is a full-time position scheduled for 40 hours per week (80 hours every two weeks), with an 8:00 a.m.–4:30 p.m. day shift and occasional evenings required. Weekend work is not scheduled.

Requirements

High school diploma or GED required.
Three to five years of medical office experience required.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of medical office operations preferred.
Knowledge of billing practices preferred.
Knowledge of physician and clinical staff credentialing preferred.

Responsibilities

Participate in developing staffing plans and hiring administrative and clinical support staff.
Oversee the employee appraisal system to support workforce capabilities, training needs, timely feedback, and effective handling of employee problems and concerns.
Serve as a mentor and resource for administrative and clinical support staff.
Implement and monitor personnel policies and procedures to ensure compliance with federal and state regulations and protect employees and the organization.
Manage staff and physician schedules for assigned practices.
Assist with scheduling template development to support maximum productivity of physicians and staff.
Participate in onboarding new staff and physicians.
Provide requested physician support for special projects.
Oversee information systems needs to ensure resources support and improve business processes.
Prepare for and address accreditation and audit requirements by monitoring licensure, credentialing, and recertification for regulatory compliance and continuity of service.
Collaborate with clinical and business staff to develop policies, procedures, programs, protocols, and systems that improve practice effectiveness and patient-care quality.
Collaborate with hospital facilities staff to periodically evaluate facility capabilities against ongoing operational needs.
Serve as a site liaison with Holland Hospital departments to support smooth operational flow.
Maintain competence in E-clinical works as a superuser.
Assist with budget preparation, monitor productivity, identify and implement cost-improvement initiatives, and report variances.
Ensure vendor and supplier obligations are met and establish checks and balances that minimize financial-loss risk and support organizational integrity.
Manage front-office deposits and balancing.
Run requested monthly reports, including registries, timesheets, provider update reports, and facility visit reports.
Coordinate projects energetically and enthusiastically.
Establish communication and project-reporting mechanisms.
Engage customers proactively to manage expectations and obtain satisfaction feedback.
Facilitate project-team meetings and/or communicate with larger audiences.
Perform other duties as assigned.