Business Operations Coordinator

Travel + Leisure Co.•Clearwater, FL

1d•Onsite

About The Position

The Business Operations Coordinator supports the day-to-day operations of the sales site, including tour reception, gifting, and contract processing. This role is critical to delivering smooth guest experience while keeping operations accurate, organized, and compliant with company standards.

Requirements

High school diploma or equivalent
1+ year of office or administrative experience
1+ year of customer service experience
Strong attention to detail and organizational skills
Comfortable working in a fast-paced, guest-facing environment
Proficiency in Microsoft Word, Excel, and Outlook
Experience with reservation or CRM systems (CRS/Epiphany preferred)

Responsibilities

Welcome and check in touring guests, verify qualifications, and assign tours to Sales Agents
Provide excellent customer service by answering calls, assisting guests, and supporting property owners with contract questions
Distribute gifts after presentations and reconcile daily tour, gifting, and contract activity
Enter and manage data in internal systems (CRS/Epiphany) and run reports
Prepare and balance cash, down payments, and daily site reporting
Process and prepare timeshare sales contracts and maintain legal documentation
Secure and file documents in compliance with privacy and security standards
Support Sales, Marketing, HR, and Resort teams with administrative needs
Assist leadership with additional operational tasks as needed