Business Operations Coordinator

Travel + Leisure Co.•New Orleans, LA

1d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. As a Business Operations Coordinator, this person will be responsible for delivering quality support for Sales and Marketing processes. This role involves providing exceptional customer service to guests and business partners, ensuring operational processes and procedures are met, protecting data integrity across systems, and collaborating with the team and leadership to implement changes or new initiatives. The individual will help support the company's mission to put the world on vacation and create lasting memories.

Requirements

Proficient in Microsoft Suite
Have availability to support the business throughout weekends and holidays
Experience delivering outstanding customer service, with excitement!
High School Diploma
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams
Performs other duties as needed

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program