Business Operations Coordinator

Wyndham Hotels & Resorts • Nashville, TN

1d • Onsite

About The Position

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. The Business Operations Coordinator is accountable for performing all facets of the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. This role promotes a professional atmosphere for guests, Sales & Marketing staff, and contributes to turning vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

• High School Diploma
• Proficient in the use of the Central Reservation System (CRS) or EPNY
• Proficient in Microsoft Word
• Proficient in Microsoft Outlook
• Proficient in Microsoft Excel
• One year of general office experience
• One year of customer service experience

Nice To Haves

• Experience with EPNY system

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave (depending on position)
• Holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees