Business Operations Coordinator

Antenna Research Associates Inc • North Laurel, MD

8d

About The Position

The Business Operations Coordinator supports sales, operations, and internal stakeholders by coordinating customer inquiries, generating quotes, processing orders, and maintaining accurate records throughout the order lifecycle. This role interacts with multiple departments to ensure smooth cross-functional processes, handles customer issues and inquiries, and assists in facilitating approvals, including pricing coordination.

This role requires a proactive professional who can balance customer deliverables with internal process discipline, cross-functional coordination, and problem-solving.

Requirements

• 0-2 years of business operation experience with advanced level skill sets in Microsoft Office Suite (Excel, PowerPoint, CoPilot, Outlook)
• Customer-focused with active listening and problem-solving abilities
• Professional interpersonal skills, including patience and positive attitude.
• Ability to work independently and meet deadlines in fast-paced, high-pressure environment.
• Technically adept with strong computer skills and ability to learn new systems quickly.

Nice To Haves

• Experience with Salesforce, Deltek Costpoint, ProPricer a plus.

Responsibilities

• Establish the initial set up and continuous updates of customer opportunities for standard orders in Salesforce.
• Develop accurate and timely cost/price quotes received directly from customers or internal sales team.
• Coordinates with the Director, Business Operations for final review / approval and submits final price quotes to customers.
• Coordinates closely with contracts function to ensure appropriate terms and conditions of awarded contracts are met.
• Effectively works cross functionally with proposal teams as key pricing support members and communicates pricing risks (resources, schedule, basis of estimates).
• Create and/or assist with the placement of pricing quotes through final sales order completion into Deltek Costpoint.
• Provide value add price analysis to ensure cost model is accurate and cross-checked prior to final review and submission.
• Support data analysis and reporting leveraging Salesforce for management review and decision making.
• Support workflow improvements, operational tasks, and contribute to team goals.
• Coordinate customer issues and inquiries and ensure resolution in a timely manner.
• Maintain accurate records of customer interactions, process accounts, and file documents.
• Assist with detailed pricing information and coordination as needed.
• Escalate requests that fall outside established Business Operations procedures to ensure compliance and alignment with cross functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees