Temp Business Operations Associate - Hanover

TEK Systems • Hanover, MD

8d

About The Position

The Business Operations Associate (BOA) researches, reconciles, and resolves outstanding accounts receivable balances, overpayments, payment application issues, and other account discrepancies. The role analyzes account activity and supporting documentation, reconciles records across applicable systems, and works with internal teams to resolve payment and balance issues. It also documents research and actions, identifies recurring issues or process gaps, and escalates findings to management with supporting data and recommended next steps.

Requirements

• Strong research and analytical skills.
• Problem-solving ability.
• Professionalism and attention to detail.
• Strong follow-up and multitasking skills.
• Independent judgment.
• Clear communication skills.
• Ability to adapt to changing priorities in a collaborative environment.

Responsibilities

• Research and resolve outstanding accounts receivable balances, overpayments, unapplied and misapplied payments, credits, and other account discrepancies.
• Analyze account activity, payment history, invoices, credits, adjustments, and supporting documentation to identify root causes and determine appropriate resolution steps.
• Reconcile balances across applicable systems and records to ensure transactions are accurately applied and account information is complete.
• Partner with internal teams to obtain missing information, clarify transaction details, and support timely resolution of complex balance and payment issues.
• Document research, findings, and actions taken to maintain clear records and support consistent follow-up through resolution.
• Identify recurring issues, trends, or process gaps and escalate findings to management with supporting data and recommended next steps.

Benefits

• Comprehensive benefits package with elective benefits.
• BlueCross BlueShield medical plans.
• Hospital cost protection plans.
• Critical illness protection.
• Accident protection.
• Health Savings Account (HSA).
• Dental insurance.
• Vision insurance.
• Life insurance and accidental death and dismemberment (AD&D) coverage for the employee and family.
• Short- and long-term disability coverage.
• Health advocacy services and health cost estimator for employees who elect either of the two medical plans.
• Employee Assistance Program (EAP) at no cost.

What This Job Offers

• Education Level: No Education Listed