Business Operations Analyst

Conduent State Healthcare, LLC • East Hartford, CT

1d • Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Reporting to the IT Manager, the Business Operations Analyst is responsible for providing the necessary technical and operations support. This position is required to troubleshoot issues and provide solutions or workarounds with minimum impact to daily operations. Qualified candidates will bring forward innovative strategies for operational improvements.

Requirements

• Hold a bachelor’s degree in information technology and have (6) months of technical support experience or hold an associate’s degree and have (3) years of technical support experience.
• Have working knowledge of Office 365.
• Show strong written and verbal communication skills.
• Have experience liaising with vendors and clients.
• Able to work overtime, days, evenings, and some weekend hours.
• Can travel as needed.
• Able to regularly kneel, crawl and lift and/or move up to 10 pounds of equipment.

Responsibilities

• Support Operations by acting as a point person for security protocols and badging.
• Support facility by taking the lead on any facility-related issues requiring notification to the landlord or other vendors.
• Understand the basic process and functionality of each department to be familiarized with the systems and applications used and the screens accessed to troubleshoot any issues.
• Work collectively with the Conduent technical team to report and troubleshoot any technical issues staff experience.
• Ensure all equipment is tracked and logged into the inventory logs.
• Support any system updates and work closely with the Conduent technical team for any testing requirements.
• Assist with the request for system credentials within Conduent and our client.
• Act as the liaison with the client and other internal technical teams to resolve any network or applications issues.

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees