Business Operations Analyst

Overwatch Mission Critical•Austin, TX

About The Position

Overwatch is seeking a Business Operations Analyst to support and scale U.S. operations across the mission-critical construction lifecycle. This role will be responsible for driving operational efficiency through data analysis, process improvement, and cross-functional coordination. The Business Operations Analyst will partner closely with Sales, Finance, HR, Legal, and Operations to support client onboarding, track performance metrics, and identify opportunities to improve workflows and reduce operational risk. This role is critical to building scalable processes that support Overwatch’s rapid growth. This position is ideal for a highly analytical and detail-oriented professional who thrives in fast-paced environments and enjoys turning data into actionable insights.

Requirements

2–4+ years of experience in Business Operations, Data Analysis, Project Management, or a related field
Strong analytical and problem-solving skills with experience in data interpretation
Proficiency in Excel, Smartsheet, Salesforce, GEM or similar tools (experience with BI tools is a plus)
Experience working in cross-functional, fast-paced environments
Familiarity with client onboarding, operations support, or process improvement initiatives
Experience in construction, data centers, or mission-critical infrastructure is a plus

Nice To Haves

Highly organized and detail-oriented with strong execution skills
Analytical thinker who can translate data into meaningful insights
Proactive and solution-oriented with a continuous improvement mindset
Strong communicator with the ability to collaborate across teams
Comfortable working independently and navigating ambiguity
Thrives in fast-paced, high-growth, dynamic environments

Responsibilities

Develop and maintain dashboards, KPIs, and reporting to track business performance
Analyze operational data to identify trends, inefficiencies, and improvement opportunities
Deliver actionable insights to leadership to support decision-making
Prepare executive-level reports and presentations
Support onboarding processes for new client accounts, ensuring milestones and deliverables are tracked and completed
Assist in coordinating documentation across Sales, Finance, Legal, HR, and Operations
Monitor onboarding timelines and proactively identify risks or delays
Support ongoing account operations to ensure accuracy and continuity
Evaluate existing workflows and recommend improvements to increase efficiency and consistency
Assist in standardizing processes, documentation, and operating procedures across teams
Support implementation of new tools, systems, and operational frameworks
Contribute to continuous improvement initiatives across the organization
Partner with internal teams to ensure alignment and smooth execution of operational initiatives
Facilitate communication and visibility across departments
Support vendor coordination, procurement tracking, and compliance-related activities as needed