Business Operations, Analytics

Gigs•New York, NY

47d•$170,000 - $190,000•Hybrid

About The Position

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Requirements

3–5 years of experience in a role where analytical rigour was non-negotiable — consulting, investment banking, strategy or BizOps at a fast-scaling tech company, or a data analytics role where you consistently translated numbers into business decisions.
Strong SQL skills and the ability to build analytical assets that real stakeholders depend on. Python is a plus.
Fluency with AI tooling as a day-to-day working practice — for writing code, exploring data, and accelerating analysis.
Sharp eye for detail. You notice when something doesn't add up and fix it before it becomes someone else's problem.
Clear, precise communicator. You can distil a complex business question into an answer a founder can act on — without burying the point.
Self-directed and highly organized. You own your workstreams, surface blockers early, and operate with a high degree of independence for someone at your level.
Genuine curiosity about how the whole business works — not just your slice of it.
Flexible across time zones and willing to travel. Occasional East Coast calls and travel to our hubs are part of the job.

Nice To Haves

Bonus if you have experience in telecoms, fintech, or B2B SaaS.

Responsibilities

Own the analytical layer for the founders' operating cadence. Build on top of our existing data platform and metrics to maintain the dashboards and recurring analyses that keep leadership aligned on what matters — growth, retention, ARR, unit economics, and operational health.
Turn ambiguous questions into defensible answers. Work directly with founders and Chief of Staffs to scope and answer high-priority business questions. Take the ambiguous ask and return with a clear, structured answer — and the judgment to know when it changes the decision.
Drive alignment on how we measure the business. Get stakeholders on the same page about how key metrics are defined, tracked, and interpreted. Build out vertical-specific views that give leadership a clear, consistent lens into different parts of the business.
Use SQL and AI — to get to the truth. Extract, shape, and analyse data across our stack. Build lightweight assets yourself and know when to pull in the broader data team. Use AI as a core part of your workflow: to write code faster, explore datasets, and accelerate the path from question to answer.
Support strategic planning cadences. QBRs, annual planning inputs, ad-hoc initiative tracking. The deliverable is almost never a long deck — it's a tight doc, a clear chart, or three sentences that reframe how leadership is thinking.