Business Operations & AI Transformation Lead

Urrly • Los Angeles, CA

3d • $110,000 - $150,000 • Remote

About The Position

The Business Operations & AI Transformation Lead will improve how a growing healthcare technology business operates. Working across operations, clinical services, scheduling, provider management, finance, and customer success, this person will learn how teams work, identify bottlenecks, and implement practical improvements using data, automation, AI tools, and sound business judgment. This is an execution-focused role rather than a traditional project management or strategy position.

The role owns improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization. The Lead will independently prototype lightweight solutions and collaborate with engineering, data, and technology teams on more sophisticated solutions. Success is measured by real-world business impact, including measurable improvements in efficiency, accuracy, speed, outcomes, or cost.

The position is remote within the United States, with annual compensation of $110,000–$150,000 and flexibility for the right candidate. Three to five years of relevant experience and C1-level English proficiency are required.

Requirements

• Three to five years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement.
• Strong analytical and structured problem-solving skills.
• Experience analyzing, redesigning, and optimizing business processes.
• Hands-on experience with AI tools such as ChatGPT, Claude, or similar technologies.
• Comfort with spreadsheets, data analysis, dashboards, and modern productivity and automation tools.
• Ability to quickly learn unfamiliar business processes and identify meaningful improvement opportunities.
• Strong communication skills and confidence working directly with department leaders and frontline employees.
• High ownership, resourcefulness, intellectual curiosity, and a bias toward execution.
• C1-level English proficiency.

Nice To Haves

• Experience in healthcare, healthcare technology, or operationally intensive service businesses.
• Background in management consulting, high-growth startups, or business transformation.
• Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools.
• Experience building lightweight internal tools or implementing workflow automation.

Responsibilities

• Partner with department leaders and frontline teams to understand workflows, operational challenges, and business priorities.
• Map actual workflows, identify bottlenecks, and redesign processes to improve productivity, accuracy, speed, and outcomes.
• Identify practical opportunities to apply AI, automation, low-code tools, workflow software, and productivity platforms to business operations.
• Independently prototype lightweight solutions using AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software.
• Partner with engineering, data, and technology teams on more sophisticated solutions as needed.
• Analyze operational data, identify performance gaps, define KPIs, and quantify the impact of process improvements.
• Build dashboards, reporting tools, performance scorecards, documentation, operating procedures, and training materials.
• Own improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization.
• Within the first 90 days, develop understanding of core business functions, prioritize improvement opportunities, implement measurable improvements, collaborate on an AI-enabled or automated workflow, and establish clear measures of impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed