Business Operation Analyst

Smart IMS•Santa Ana, CA

1d•Onsite

About The Position

The Business Operation Analyst serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Requirements

High degree of organization
Attention to detail
Strong interpersonal communication skills
Proactive problem-solver
Ability to manage multiple priorities
Ability to build cross-functional relationships
Ability to deliver accurate, timely reporting

Responsibilities

Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
Support month-end reporting related to export order volume, revenue, and performance trends.
Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
Support the preparation and distribution of pricing change communications to relevant stakeholders.
Maintain organized records of pricing history, adjustment logs, and approval documentation.
Assist in reconciling pricing discrepancies and escalating exceptions as needed.
Contribute to pricing performance reporting and analysis as directed.