B2B CARE Business Operation Analyst

Smart IMS • Plano, TX

2d • Onsite

About The Position

As a B2B CARE Business Operation Analyst, you are responsible for carrying out many of the organization's operation functions including Customer's VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.

Requirements

• 3-5 years of related administrative and project management experience
• BA/BS in Business, Finance, or a related field is required
• Must have experience with Microsoft Standard Office Suite
• Must have demonstrated project and program management skills
• Proven experience successfully planning and executing large projects and/or events
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels

Responsibilities

• B2B CARE Department Operations Support and business planning support
• Project support including status tracking, documentation, and detail updates
• Cross-departmental collaboration to provide B2B customer satisfaction
• Develop B2B dashboards for internal and external stakeholders
• Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
• Developing and improving B2B service process along with B2B customers' expectation
• Strategical thinking and collaborative preparation for team's targets
• Inventory management and parts demand forecasting
• Day-to-day operational supports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level