Business Operation Specialist
About The Position
The Business Operations Specialist supports commercial activities for existing customers and new business opportunities, serving as a key liaison between customers and internal functional teams including Sales, Quality and Marketing. This role maintains commercial records, coordinates customer requests, supports business development activities, and ensures effective execution of commercial processes. This position collaborates closely with Sales, Marketing, Product Management, Customer Service, Finance, Legal, Quality, and other cross-functional teams to support customer satisfaction and business growth. This is a developmental commercial role with opportunities to expand customer-facing responsibilities and advance into broader commercial, account management, or sales positions.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Engineering, Chemistry, Materials Science, Supply Chain Management, or related field.
- 1-3 years of experience in Commercial Operations, Sales Support, Business Development, Customer Service, Account Management, or related functions preferred.
- Experience in semiconductor materials, electronic materials, specialty gases, chemicals, or other industrial B2B markets preferred.
- Strong communication and interpersonal skills.
- Strong organizational and project coordination skills.
- High attention to detail and commitment to accuracy.
- Strong analytical skills and proficiency in Microsoft Excel, PowerPoint, and other business tools.
- Customer-focused mindset with interest in developing a commercial career.
- Ability to work independently and collaboratively across functional teams.
Responsibilities
- Support day-to-day commercial communications with existing customers, distributors, and internal stakeholders.
- Maintain commercial documentation including customer contracts, amendments, pricing agreements, and customer records.
- Collect and manage customer demand forecasts and communicate significant changes.
- Coordinate and track new business inquiries and opportunities.
- Support quotation development, pricing administration, and commercial proposal preparation.
- Coordinate customer requests across Sales, Marketing, Product Management, Finance, Legal, Quality, EHS, and Customer Service.
- Track customer and internal action items to ensure timely follow-up.
- Maintain customer, project, and opportunity data within company systems.
- Support customer, market, competitive, and business analyses and prepare reports and presentations.
- Assist with customer meetings, business reviews, and commercial planning activities.
- Gradually assume increased responsibility for customer accounts and commercial opportunities.
Benefits
- Generous PTO: 144 hours of PTO per year for the first 5 years of employment. Year six, 184 hours. High maximum balance and cash out option.
- Medical/Dental/Vision: Majority of premiums paid by REC Silicon for you and your dependents. Includes virtual medical and mental health options.
- Additional Health Coverage: FSA and HSA available. Voluntary insurance options include life and AD&D, accident, hospitalization and critical illness.
- Earn More: Generous annual company bonus plan in addition to salary/wage.
- 401(k) Savings Plan: Discretionary contribution does not require an employee contribution. Match also available.
- Company-Paid Benefits: Life insurance, short & long-term disability insurance, Life Flight, Employee Assistance Program (EAP), wellness reward program, pharmacy advocacy and disease management program.
- Flexibility: Support employees through flexible work schedules and limited work from home options.
- Additional Benefits: Position-based clothing, travel expenses, training and additional materials needed on a case-by-case basis.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
