Business Office Training Developer and Educator, Business Clinic Office, FT, 8:30A- 5:00P
About The Position
The MCI Business Office Training Developer and Educator is responsible for the planning, designing, tracking, and training of all MCI non-clinical education programs. This role involves conducting MCI-specific training sessions for newly hired onsite employees after they complete Education and Quality Assurance (EQA) training, and holding virtual trainings for remote employees. The position also focuses on standardizing training for all seasonal staff within their departments and providing continued education on general healthcare processes for all non-clinical areas. Additionally, the role assists in updating all training materials, including manuals, examinations, and presentations, used across MCI Patient Access, Revenue Cycle, and all call center functions.
Requirements
- Bachelors degree.
- Demonstrate knowledge and application of all areas pertaining to the MCI patient access, Revenue Cycle, and call center policies and practices.
- Demonstrate skills designing assessments and simulations.
- Demonstrate knowledge of learning theory, instructional strategies, curriculum standards and assessments.
- Extensive experience and knowledge of PC applications including Office 365, Microsoft Office - MS-Word, MS-Excel, MS-PowerPoint, etc.
- Working knowledge of audio and video editing software.
- Graphics/photo editing skills.
- Highly organized and able to effectively maintain multiple initiatives while driving sustainable operational changes.
- Demonstrate flexibility to perform other tasks as needed in an active work environment with changing work needs.
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.
- Self-motivation with an ability to work effectively within a team environment.
- Minimum 5 years of experience.
Nice To Haves
- Experience in Articulate 360 or other e-learning authoring or development software.
- Experience using and/or managing content in a learning management system.
- CPLP-ATD Certified Professional in Learning and Performance certification.
Responsibilities
- Planning, designing, tracking, and training of all MCI non-clinical education programs.
- Conduct MCI specific training sessions for all newly hired onsite employees after successfully completing the Education and Quality Assurance (EQA) training.
- Hold virtual trainings for any employee hired as remote status.
- Standardization of training for all seasonal staff for their department.
- Continued education of general healthcare process for all non-clinical areas.
- Assist with the updating of all training materials (manuals, examinations, presentations, etc.) utilized throughout all MCI Patient Access, Revenue Cycle, and all call center functions.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
