Business Office Manager
About The Position
The Business Office Manager plays a vital role in the day-to-day operations of the community, serving as both a leader and the face of the front desk. This position combines administrative leadership, financial oversight, and hospitality-driven service. You will: Work the front desk Monday–Friday, 9:00 AM – 5:00 PM Oversee and support a team of receptionists covering evening and overnight shifts Ensure smooth business office operations including billing, accounts payable/receivable, and onboarding Help create a welcoming, professional, and kindness-driven culture for residents, families, and team members This role is perfect for someone who enjoys wearing multiple hats, values accountability, and wants to grow their career in senior living.
Requirements
- A genuine passion for kindness, service, and working with people
- Strong customer service and interpersonal skills
- Organized, detail-oriented, and accountable
- Self-starter with a proactive and solution-focused mindset
- Ability to multitask and thrive in a fast-paced environment
- Experience with billing, AP/AR, or administrative operations preferred
- Leadership or supervisory experience is a plus
Responsibilities
- Serve as the primary point of contact and first impression for all residents, guests, and prospective residents
- Create a warm, welcoming, and hospitality-driven environment where kindness is evident in every interaction
- Support the sales experience by engaging with prospects and contributing to positive tours and visits
- Oversee and support reception staff across evening and overnight shifts
- Train, coach, and ensure consistency in front desk operations and service standards
- Foster a culture of teamwork, accountability, and kindness
- Manage accounts receivable, accounts payable, and resident billing
- Ensure timely rent collection and accurate financial processing
- Maintain organized and compliant financial and administrative records
- Oversee the onboarding process for new team members, including paperwork and orientation
- Partner with department leaders to ensure new hires are properly trained, welcomed, and supported during their first 30 days
- Help create a positive and engaging employee experience
- Support the Executive Director with administrative and operational tasks
- Assist in maintaining efficient and organized business office functions
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k) (available after 1 year of service)
- Career growth and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
