Business Office Manager - Full Time

Cascadia Senior Living•Bainbridge Island, WA

10d•$35 - $45

About The Position

The Business Office Manager helps create a joyful and vibrant community by welcoming residents, families, employees, and visitors and efficiently directing the community’s overall administrative functions. The role plans, develops, organizes, implements, and evaluates business office goals, policies, and procedures; maintains resident financial and employee records; supports billing, accounts receivable, private-pay collections, payroll, HR-related processes, and invoice handling; and provides responsive, compassionate service to families and staff.

Requirements

Associate degree or equivalent experience.
Current Food Handlers card.
Basic computer knowledge and ability, with aptitude to learn company applications.
Good organizational and communication skills.
Ability to work efficiently and effectively with little to no supervision.
Excellent customer service and hospitality skills, with the ability to relate positively, effectively, and appropriately to residents, families, community members, volunteers, and facility staff.
Special interest in and a positive attitude about working with long-term care residents and the elderly.
Ability to read, write, speak, and understand English.
Ability to pass a criminal background and fingerprint check.
Ability to work a flexible schedule, including weekends, holidays, and overtime, to meet position requirements.
Ability to creatively problem-solve in resident care and employee management.
Ability to meet mandatory health requirements by state regulations.

Nice To Haves

Basic bookkeeping course or prior long-term care bookkeeping experience is strongly recommended.
Knowledge of administrative codes for assisted living.

Responsibilities

Plan, develop, organize, implement, and evaluate business office goals, policies, and procedures.
Answer phones, greet visitors, and coordinate vendors as necessary.
Keep regular office hours and respond to families and staff members with compassion and understanding.
Accumulate and maintain accurate reports and statistics.
Enter resident financial information in the billing system and maintain complete, accurate financial data in computer systems and resident files.
Assist with new resident paperwork as needed.
Manage private-pay collections and timely collection of accounts receivable, follow up with slow payers, initiate collection actions, and assist with unpaid rent collections.
Represent the community in HR-related programs and processes, including open enrollment, new-hire onboarding and benefit enrollment, recruitment, and license and credential tracking.
Communicate new hires, terminations, and employee changes to payroll accurately and promptly.
Ensure payroll information is accurate and completed according to company guidelines.
Maintain accurate employee and resident records.
Order supplies.
Code and verify goods and services rendered, ensure invoices are properly approved, and send them to the home office for timely processing.
Maintain a clean, neat, comfortable, and safe environment for residents, staff, and visitors.
Meet mandatory health requirements established by state regulations.

Benefits

Competitive compensation based on relevant years of experience and education or certification requirements.
Health care coverage.
Medical, dental, and vision plans.
Savings and spending accounts for tax-free health care and dependent care expenses; HSA includes an employer contribution.
Accrued sick time, available for use after 90 days.
Accrued paid time off, available for use after 90 days.
Accrued floating holiday, up to 56 hours annually, eligible upon hire.
Holiday work paid at 1.5 times normal hourly pay for specified holidays.
Up to three days of bereavement leave.
Employer-paid life insurance.
Traditional and Roth 401(k) after 12 months and 1,000 hours worked, with semi-annual enrollment and an annual discretionary employer contribution.
Employee Assistance Program.
Cascadia Assistance Fund providing financial help with hardships or continuing education.