Business Office Manager

Baptist Convalescent Center, Inc.•Erlanger, KY

About The Position

The Business Office Manager supports the organization’s mission to provide quality-of-life options that help adults 55 and older remain active and maintain a healthy lifestyle. The role models excellent customer service and person-centered care, and participates in planning and implementing operational changes. The position oversees accounts receivable and billing, resident trust accounts, Medicaid-related processes, and accounts payable. It also provides admissions director backup when needed and routes correspondence to the appropriate department. The role supports the organization’s QAPI program by collecting and analyzing data, identifying improvement opportunities, collaborating with quality and senior leaders, leading performance improvement projects, and coaching others.

Requirements

High school diploma or GED.
At least 1 year of administrative, clerical, or accounting experience.
Strong organizational and time-management skills, including the ability to prioritize responsibilities.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze, and interpret journals, financial reports, and legal documents.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Working knowledge of Microsoft Office products, including Word, PowerPoint, and Excel.

Nice To Haves

Associate or bachelor’s degree in business administration or accounting.
2 years of experience in billing or accounting in health care, including insurance transactions and Medicare/Medicaid reimbursement systems.

Responsibilities

Model and demonstrate excellent customer service with a focus on person-centered care and service delivery.
Participate in planning, developing, and implementing strategic operational changes and modifications.
Collect payments; complete daily deposits and the cash journal; manage petty cash; review accounts receivable aging for monthly collection reviews; provide insurance information to ancillary providers; and support billing and requests for claims, EOBs, and related information.
Set up resident trust accounts in Point Click Care; assist residents with deposits, cash withdrawals, and checks; post transactions and reconcile accounts monthly; enter applicable charges; inform the beautician of account status weekly; and submit monthly Medicaid resident status reports.
Educate residents and families about Medicaid application requirements and assist with the application process, appointments, and document transmission.
Monitor private-pay residents who may need Medicaid, track application progress, coordinate Social Security direct-deposit changes and responsible-payee forms, manage Medicaid Done Right at the facility, and complete Medicaid recertifications.
Collect, code, and process accounts payable; oversee invoice handling in DocLink; maintain departmental spend-down reports; coordinate with Corporate Office Accounts Payable; and manage financial statements against budget.
Provide admissions director backup when the director is out of the facility, including managed-care updates, admission packet signing, and NOMNC issuance.
Review incoming correspondence and forward it to the appropriate department when needed.
Support QAPI objectives through data collection and analysis, identification and prioritization of improvement opportunities, collaboration with the quality committee and senior leaders, leadership of performance improvement projects, education and coaching, and participation in multidisciplinary QAPI activities.