Business Office Manager

Compass Surgical Partners • Midlothian, VA

5d • Onsite

About The Position

The Business Office Manager leads the center’s business office functions and serves as a core member of the facility leadership team. The role integrates patient access, scheduling, registration, revenue-cycle coordination, medical-record workflow, patient rights, privacy, customer service, and administrative controls to support safe, efficient, compliant, and financially responsible operations. The Business Office Manager partners with the CEO/Administrator and Director of Nursing to ensure front-end processes, records, staff practices, and supporting evidence are reliable every day and readily retrievable during surveys.

Requirements

• High school diploma or equivalent required
• Progressive experience in an ASC, hospital outpatient department, physician practice, or other health care business office
• Supervisory experience preferred
• Working knowledge of scheduling, registration, insurance verification, authorizations, patient estimates/collections, denials, accounts receivable, medical records, HIPAA/privacy, patient rights, grievances, and basic revenue-cycle controls
• Demonstrated ability to lead staff, standardize workflows, monitor performance, protect confidential information, and communicate clearly with patients, providers, payers, and teammates
• Working knowledge of applicable CMS ASC Conditions for Coverage, AAAHC standards, state requirements, and center policies, or ability to attain role-appropriate proficiency during orientation

Nice To Haves

• associate or bachelor’s degree in health care administration, business, finance, health information, or a related field preferred

Responsibilities

• Lead reliable scheduling, registration, insurance verification, authorization, financial counseling, patient estimate, collection, and check-in workflows within center policy
• Coordinate with clinical leadership so scheduled cases align with approved services, patient-selection workflows, required preoperative information, equipment, implants, staffing, and payer requirements
• Maintain a respectful, accessible patient experience and ensure staff know how to provide or arrange assistance, interpreter support, privacy, and escalation
• Ensure required patient-rights information, privacy notices, ownership disclosures, advance-directive information, complaint/grievance instructions, and other required notices are provided and documented according to applicable requirements and center policy
• Receive, route, track, and support timely investigation and written resolution of complaints and grievances; trend issues with leadership and QAPI
• Protect the confidentiality, security, integrity, availability, retention, release, and appropriate disposal of business and patient information
• Maintain systems for accurate collection, completion tracking, storage, access, retention, release, and retrieval of medical records in collaboration with clinical leadership and the designated medical-records role
• Monitor delinquent, incomplete, missing, or unauthenticated records and escalate trends or patient-safety concerns
• Maintain business-office survey evidence, including applicable logs, notices, rosters, competency records, complaints/grievances, contracts, and administrative documents; support timely document requests and patient tracers
• Monitor front-end revenue-cycle performance, including authorizations, clean-data capture, patient balances, denials, accounts receivable issues, refunds, and unresolved payer barriers within assigned scope
• Reconcile applicable daily business transactions and maintain segregation of duties, secure handling, and accurate supporting records
• Identify rework, waste, workflow variation, or cost-containment opportunities and bring decision-ready recommendations to the Core Leadership Team
• Hire, orient, train, supervise, schedule, coach, and evaluate business-office staff within delegated authority; maintain role-specific competencies and personnel documentation
• Implement approved policies consistently, participate in audits and tracers, report incidents and concerns through established channels, and complete assigned corrective actions
• Support accurate organizational information, required postings, survey entrance activities, requested rosters and records, and ongoing AAAHC/CMS readiness.
• Participate actively in the center’s recurring Core Leadership Team meeting and come prepared with role-specific metrics, risks, resource needs, decisions required, and overdue action items
• Use data and frontline observations to identify cross-functional barriers, assign clear owners and due dates, and verify that corrective actions are sustained
• Support a unified leadership response during accreditation, regulatory, payer, or other external reviews while maintaining safe daily operations
• Model Compass expectations for patient safety, accountability, respectful communication, financial stewardship, and continuous improvement.

Benefits

• Equal Opportunity/Affirmative Action Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED