Long-Term Care Business Office Manager
About The Position
Bayshore Residence and Rehabilitation Center is seeking an experienced and organized Business Office Manager to support the financial and administrative operations of its long-term care facility. The role oversees day-to-day business office functions, including resident accounts, billing, collections, accounts receivable, insurance information, deposits, and related administrative processes. The manager works with the Administrator, facility leadership, residents and families, insurance providers, government agencies, and the corporate business office to ensure financial processes are accurate and timely.
Requirements
- Previous experience in a business office, accounting, billing, or financial position.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong communication and customer-service skills.
- Ability to maintain confidentiality and handle sensitive financial information.
- Ability to prioritize multiple responsibilities and meet deadlines.
- Proficiency with Microsoft Office and general computer applications.
- High school diploma or equivalent.
Nice To Haves
- Long-term care, skilled nursing, assisted living, or healthcare experience.
- Experience with Medicare and Medicaid billing.
- Experience with long-term care financial or billing software.
- Additional accounting or business education.
Responsibilities
- Manage the daily operations of the facility business office.
- Maintain accurate resident financial and billing records.
- Prepare and process resident statements and billing.
- Monitor accounts receivable and follow up on outstanding balances.
- Work with residents and responsible parties regarding account questions and financial concerns.
- Assist with Medicaid applications, eligibility information, and related documentation.
- Coordinate Medicare, Medicaid, private-pay, insurance, and other payer information as applicable.
- Verify insurance and payer information and maintain accurate records.
- Process payments, deposits, refunds, and adjustments according to facility procedures.
- Maintain accurate accounts receivable and resident trust/account records.
- Assist with month-end closing and financial reporting.
- Process accounts payable and invoices as assigned.
- Maintain organized business office files and documentation.
- Work with corporate accounting and leadership to resolve billing and financial issues.
- Maintain confidentiality of resident, employee, and facility financial information.
- Ensure business office practices comply with applicable regulations and facility policies.
- Assist with audits and provide requested documentation.
- Communicate professionally with residents, families, vendors, employees, and outside agencies.
- Support the Administrator and facility leadership with other administrative duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
